Westfield Assistant General Manager - World Trade Center in New York, New York
Assistant General Manager
Unibail-Rodamco-Westfield (URW) is the premier global developer and operator of flagship shopping destinations. With a portfolio valued at $75B as of December 31, 2017, 88% being in retail, 7% in offices and 6% in convention & exhibition venues, we own and operate 102 shopping centres; 56 are flagships in the most dynamic cities in Europe and the United States. Our centres welcome 1.2B visits per year. The Group has the largest development pipeline in the industry, worth $15B. Present in 2 continents and in 13 countries, URW provides a unique platform for retailers and brand events and offers an exceptional and constantly renewed experience for customers.
URW distinguishes itself by its Better Places 2030 agenda, that sets its ambition to create better places that respect the highest environmental standards and contribute to better cities.
At the forefront of innovation, our 3, 700 talented professionals are preparing for future generations of customers. Our skills, engagement and team work are key to driving performance and generating superior value. Were looking for an Assistant General Manager (AGM) to be part of a growing global property group department who is a collaborative professional and possesses the expertise necessary for this role.
As an AGM, you will be an essential member of URW's World Trade Center Management Team. You will:
Support the GM in executing a strategic plan and vision for the business.
Help drive profitability by creating additional value for retailers and customers, making Westfield the retail destination of choice. Deliverable metrics include: discretionary spend, sales growth, increasing traffic, repeat business, average time spend per visit, dwell time, website visits, database size, and stores shopped per visit
Develop powerful relationships and partnerships with retailers to improve performance, drive profitability, and grow customer loyalty/retention
Manage all facets of asset operations including but not limited to tenant relations, event roll-outs, maintenance, housekeeping
Assist with the preparation of the annual budget
Assist with collection of monthly receivables
Control and approve expenses including negotiating contracts, authorizing expenditures, reviewing monthly profit and loss statements
Inspect the interior/exterior of the building on a daily basis and follow up on any deficiencies noted
Oversee and coordinate facilities staff response to issues regarding the properties
Handle customer complaints
Attend weekly staff meeting
Coordinate any marketing-related requests with appropriate operational departments
The minimum requirements and skills include:
4 to 6 years of experience working in a public-facing role
Excellent communication skills - verbal and written
Ability to work a rotating schedule during the hours the center is operating
Ability to analyze budget numbers for conformance to budgetary guidelines
Ability to manage and develop center staff to ensure the smooth operation of the center
Must be able to inspect the property on a daily basis
Must be able to cope with shifting priorities, difficult situations and deadlines
Must be able to respond to the property 7 days a week, 24 hours a day to handle emergencies
Must be highly organized
Preferred Qualifications include:
A.A., B.A. or B.S. degree or equivalent
Prior retail property management experience
If youve ever wanted to be part of an innovative business, on the cutting edge of developing and evolving the shopping experience for customers, this is your chance!
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We offer a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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