Asurion Instructional Designer in Nashville, Tennessee

The Instructional Design position is responsible for consulting with internal stakeholders to create learning solutions, managing and creating instructional design training materials, collaborating with partners and across the enterprise, and designing and developing learning solutions. The position will also manage mid to large-scale instructional design initiatives.


  • Design and develop training course material using instructional design techniques in conjunction with adult learning theory

  • Build assessments to support and analyze learning effectiveness

  • Design training and job aids for instructor-led and online delivery

  • Develop learning objectives to include audience, behavior, conditions, and standards

  • Design and create a variety of materials, and apply fundamental research skills to instructional design projects

  • Assess the current state of training content across Asurion’s accounts and drive improvements, creativity, and innovation in the way training content is displayed and distributed

  • Develop and implement multiple Learning Projects, Learning Games, Distance Learning Training, Motion Graphics, Computer-Based Learnings (CBT)


  • Exceptional written and oral communication skills

  • Experience with the creative use of instructional design technologies

  • Expertise in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, mobile, and various types of performance support

  • Superior organizational, communication, and project management skills with the ability to meet tight deadlines, manage heavy workloads and prioritize tasks

  • Experience using Instructional Design software such as Storyline and Captivate

  • Experience leading teams through major changes, empowering others to lead, and providing coaching when needed


  • Bachelor’s Degree OR equivalent combination of education and experience

  • Hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred

  • Understanding of next generation technologies related to cloud, mobile, social, or big data

  • Experience with administrative duties including submitting IT tickets and managing data

  • 2 years’ experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials


Job: *Training

Organization: *Customer Solutions Support

Title: Instructional Designer

Location: TN-Nashville - One Century Place

Requisition ID: CUS05969