Dell Account Manager 2, Inside Sales in Nashville, Tennessee

Dell is looking for Account Managers, Inside Sales Roles

In this role you will be a trusted advisor and will work with Dell customers in complex environments to devise new and innovative solutions to business challenges. You will engage cross-functional resources, regardless of geographic location, in order to achieve goals and meet customer needs.

Role Responsibilities

  • Focused on building relationships and becoming a trusted technology advisor to our customers.

  • Includes out-bounding calls to drive new business acquisition with established and new customers.

  • May have some involvement in outside sales leads with Sales Representative support.

  • Ability to be a trusted business advisor to the customer and uses in-depth knowledge of Dell’s technology, products and services to help customers formulate direction.

  • Ability to utilize strategic probing to identify, evaluate, and recommend alternative business solutions.

  • Analysis of multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution.

  • Effectively balance demands from multiple stakeholders.

  • Effectively balance short term and long term priorities.

  • Develop and implement strategic account plans that drive the attainment of critical business objectives.

  • Ability to be Involved in contract negotiation and possesses strong financial/business and pricing knowledge.

Requirements

  • 2+ years of sales/customer service experience, account management experience a plus

  • Bachelor’s Degree preferred

  • Strong organizational skills

  • Effectively use software packages such as Microsoft Word, Excel, and PowerPoint

  • Strong knowledge of computer hardware, software, & peripherals

  • Demonstrate strong verbal and written skills

Knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs