Sherwin-Williams Co. Senior Database Administrator (EBS) in Minneapolis, Minnesota

Founded in 1866, The Sherwin-Williams Company is a global leader in the manufacture, development, distribution, and sale of paints, coatings and related products to professional, industrial, commercial, and retail customers. The company manufactures products under well-known brands such as Sherwin-Williams, Valspar, HGTV HOME by Sherwin-Williams, Dutch Boy, Krylon, Minwax, Thompson's Water Seal, Cabot and many more. Sherwin-Williams branded products are sold exclusively through a chain of more than 4,100 company-operated stores and facilities, while the company's other brands are sold through leading mass merchandisers, home centers, independent paint dealers, hardware stores, automotive retailers, and industrial distributors. The company supplies a broad range of highly-engineered industrial and OEM coatings for wood and general industrial, coil, packaging, protective and marine, and transportation applications worldwide. Our 60,000 employees are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to find a career that takes you places. The Database Support Services team is responsible for the care and maintenance of database solutions, including IT systems, applications, processes and infrastructure, that have passed through the development cycle and are serving the business needs of our customers. In accordance with the IT strategy, the team maintains current or near current levels of software, patches, features, and configurations for the IT systems. In addition, the team provides support as the IT systems are extended to users in new locations globally. Essential Functions Strategy & Planning Partner with business, technical, and vendor contacts to discuss requirements for and review proposals for new IT solutions. Participate in the selection process for new IT solutions. Assist in creating quarterly work plan of activities in support of customer/vendor goals and/or strategy. Assist in determining resource requirements needed to support the activities. Provide input to creation of rolling maintenance plan of activities 6-12 months in advance. Acquisition & Deployment Review project requests describing database user needs to estimate time and cost required to successfully accomplish a project. Participate, with responsibility for some major deliverables, in the transition of support for new IT solutions that have been implemented for customer by the Database Technical Services team or other implementation partners. Operational Management Establish and maintain working relationship with representatives from the customer/vendor. Provide regular, clear, and consistent communication (written and oral) on the status of projects, issues, and deliverables to representatives from the customer/vendor. Develop and maintain understanding of key processes, schedules, cycles, profiles, etc. for the technical systems in use by a customer. Document key processes, schedules, cycles, profiles, etc. for the technical systems in use by a customer. Define, implement, and maintain service levels objectives, based on the metrics, for the IT systems and processes in use by a customer/vendor. Monitor key performance indicators and implement enhancements to improve/maintain performance/productivity at acceptable levels. Establish and maintain a 24x7 global support model for all environments (Oracle EBS and Core databases) in support of customer. Participate in the planning and execution of the monthly maintenance process, including patches, system configurations, and preventative maintenance activities, across all production environments in support of customer. Partner with Developers, System and Network administrators in a multinational environment to support and improve system performance and stability. Establish and calculate optimum values for database parameters. Work with Oracle Support to facilitate analysis of and resolution to