Dell Analyst, Sales Operations in Mexico City, Mexico

ACCOUNTABILITIES Provides pre-sales and/or post-sales operational support. Manages order fulfillment. Researches customer or order problems, and delivers solutions working cross-functionally to resolve. Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience. Facilitates product and sales information flow. Drives sales operations process improvements. Serves as interface for order status and handles order escalation and SKU management. May serve as primary interfaces with other internal functions, based on BU and/or regional requirements. May be responsible for influencing sales behavior and capabilities. RESPONSIBILITIES Assists with driving process improvement programs cross-functionally. Researches customer or order problems.