Food Services of America, Inc. Customer Service Representative in Loveland, Colorado
At Food Services of America we have a long tradition of providing the highest levels of customer service in the industry. We have a culture that trusts our Associates to act in the best interests of our customers and our company. We encourage an environment of teamwork where together we combine our know-how and ideas to help us to be stronger than we ever could be individually. We look for the positive and praise it. Recognizing good performance creates the motivation to provide great performance.
Food Services of America/Loveland is looking for an energetic and professional Customer Service Representative. If you are a computer savvy professional who enjoys working with people and can multi-task in a very fast paced environment, come join our team!
Weekends required. Hours 8:00am to 5:00pm.
High inbound / outbound phone calls, front desk coverage, and excellent problem solving skills.
On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to:
Taking orders by telephone, entering data in our online ordering system, provide customer reports as needed, and working with customers and employees to solve problems
Ensure accuracy of order placement and receipt
Notify customers of substitutions or out of stock items
Work with Vendors, Brokers, and Sales Associates to optimize sales opportunities, samples, and receipt of special delivery products
Completes paperwork to initiate credits
Checks point of sale credits before processing
High School Diploma or GED
Must be able to read and write English
1 year customer service experience
Preferred background in food service, restaurant or distribution center operation
Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
Basic telephone, computer, and data entry skills, including: Word, Excel, 10 Key and must be able to type at least 60 WPM
A high level of professionalism
Strong attention to detail
Problem solving skills
Basic mathematic skills
Ability to handle multiple tasks and meet deadlines in a fast-paced environment
Ability to understand and respond to the needs of both internal and external customers
Ability to pass a background investigation and drug test
Equal Employment Opportunity Employer M/F/Vets/Disabled
Requisition #: 2018-5887
Working Hours: 8am - 5pm including weekends
External Company Name: Food Services of America, Inc.
External Company URL: http://www.fsafood.com/