The Queen Mary Cocktail Server - Observation Bar in Los Angeles, California

Business Unit:

Queen Mary


Cocktail Server - Observation Bar


The Queen Mary


Long Beach

Metro Area:

The Queen Mary



Postal Code:


Functional Area:

Food & Beverage

Requisition Number:


First Open Date:


Post Date:



The Opportunity We are currently looking for a Part time Cocktail Server to join the team in the Observation Bar.

As a Cocktail Server, you’ll be responsible for serving menu items to guests in a prompt, friendly and courteous manner.
Job Responsibilities Key responsibilities of a Cocktail Server include: • Greeting guests in a friendly and courteous manner • Taking orders, using a guest check/ticket • Ensuring guests are of legal drinking age • Placing orders with bartender • Stocking and maintaining the service area • Serving guests promptly and according to service standards • Collecting and processing payment for drink orders • Completing all necessary side work • Maintaining up to date knowledge of menu items, garnishes, and preparation methods • Suggestively selling food and beverages to guests • Remaining alert to guest needs • Checking food and beverage before serving it to guests to make sure appearance, temperature and portions are correct • Bussing tables according to standard procedures • Closing out tickets per standard procedures

Job Requirements The ideal Cocktail Server candidate will have previous experience as a Cocktail Server and a passion for delivering excellent service. The minimum qualifications for this position are:
• Minimum of 21 years of age to serve alcoholic beverages • Ability to perform job functions with attention to detail, speed and accuracy • Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette • Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
• Ability to transport large trays weighing up to 20 pounds through a crowded room on a continuous basis throughout shift • Ability to stand, walk, and move around during entire shift • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice • Must have a valid alcohol awareness certification or be capable of obtaining certification

An Equal Opportunity Employer

About the Queen Mary Located in the Port of Long Beach, the Queen Mary features a rich maritime history, authentic Art Deco décor, and stunning views of the Pacific Ocean and Long Beach city skyline. At the time of her maiden voyage in May of 1936, she was considered the grandest ocean liner ever built. Today the Queen Mary is one of Los Angeles’ major attractions, drawing visitors from around the world. The Queen Mary boasts 346 staterooms spanning three decks including nine full suites which have hosted a variety of colorful characters from World War II leaders to British royalty and the stars of Hollywood’s golden era. The ship also features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000-square-foot Exhibit Hall; signature restaurants including the award-winning Sir Winston’s and Chelsea Chowder House & Bar; and a selection of retail shops. History buffs enjoy the ship’s museum and Behind the Scenes tour, while guests of all ages love the Haunted Encounters tour and special events such as Scottish Festival, Dark Harbor, and concerts that are hosted on or by the ship throughout the year.