Citi Digital Approvals Manager in Long Island City, New York

  • Primary Location: United States,New York,Long Island City

  • Other Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Product Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18059886


The Digital Client Experience (DCX) Team is the foremost customer advocate within the Global Consumer Bank at Citi. We harness the full power of our people, data, and resources to maximize prospect & customer engagement in support of our strategic priorities. Our global team is responsible for driving all aspects of customer experience, targeting and engagement across the franchise. We take a disciplined, data-driven approach to enhancing the customer experience across the full lifecycle, with digital and mobile as priority channels for acquisition, servicing and engagement. We are focused on delivering sustained, long-term business benefit to the Global Consumer Bank by accelerating our progress towards being an industry-leading digital bank.

The Digital Governance and Capabilities team within the Digital Client Experience group is responsible for supporting the product development process. The team is responsible for identifying internal business needs, designing and implementing solutions, and managing processes to allow the different business and support teams interact in an efficient manner, in alignment with the agile product development methodology.

The team is responsible for implementing a highly collaborative interaction model between the digital / DCX teams across the Consumer Bank, and to deliver on key initiatives that address common digital needs (“catalyst projects”).


  • Help execute major initiatives that will provide dramatic benefits, e.g. speed to market. For instance, implementation and management of a streamlined internal control / governance process.

  • Provide on-the-ground support to product teams on digital approvals and governance via a collaborative delivery model.

  • Identify business needs and manage digital approval process end to end. Act as voice of business and influencer in key change management forums.

  • Build strong relationships across business, control community, operations and technology to ensure project delivery.

  • Identify business process opportunities, design and implement solutions focused on obtaining efficiencies.

Representative initiatives

  • Streamlining internal control processes for digital feature rollout: Evaluate existing processes; identify pain points; co-create go-to process with key control partners; socialize with leadership and secure buy-in; pilot / execute reengineered process

  • Implementation of internal policies, designing and implementing business processes. etc.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission at and Value Propositionexplains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


Critical Competencies

  • A problem solver. Someone who can go to the root of problems quickly, surface the reasons why it has proved to be difficult to fix so far, and identify what it will take to fix it.

  • Ability to operate autonomously and own digital approval processes end to end. Someone who can punch above their weight and get things done.

  • Highly skilled communicator with the ability to deeply connect with people. A good listener who is able to appreciate and internalize multiple points of view.

  • Process / Reengineering skills are desired (e.g. lean / six sigma / productivity) given current project mix, but need someone with a strong execution mindset vs pure process expertise.

  • Deep understanding of Citi internal control processes is very useful (e.g. familiarity with first and second line of defense risk/control mechanisms, Citi third party management).

  • He/she is comfortable managing through ambiguity and in a very fast-moving environment. Resourceful and a self-starter, will know how to make things happen through people, while also being hands-on.

  • Sound strategic ability and mindset.

Ideal qualifications:

  • 5-7 years of experience in financial services, with particular expertise in digital banking / agile reengineering.

  • Process / reengineering skills, and/or digital athlete with demonstrated success in change management.

  • Deep understanding of Citi internal control processes is very useful (e.g. first and second line of defense risk/control mechanisms, third party management).

  • Demonstrated general management, leadership and collaboration skills.

  • Prior consulting / change management experience is a plus.

  • Experience leading initiatives across multiple lines of business.

  • Undergraduate degree required; advanced degree is a plus.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.