Pinnacle Entertainment BANQUET CAPTAIN in lake charles, Louisiana
What would I be doing?
When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do.
Be part of the team that provides our guests with the chance to eat drink and be merry. Ensure our guests’ food and beverage requests are met with extraordinary Service in all types of venues.
The Banquet Captain performs as a lead member of our guest service staff at all banquet, meeting, and convention center events involving food and/or the use of our convention space. The Banquet Captain is responsible for providing superior service to both our internal and external customers, including promptly meeting, greeting, and seating our guests, leading service, and coordinating other members of the service team to ensure timely and courteous service based on our guests’ needs.
The Banquet Captain is generally expected to:
Deliver exceptional internal and external guest service “the Pinnacle Way” by ensuring every interaction includes our Six Core Service Standards:
Look sharp; smile & greet our guests.
Be friendly, polite & use courteous language.
Provide especially timely & knowledgeable service and then some!
Always find solutions to our guests’ problems.
Use our guest’s name when appropriate.
Thank our guests and invite them back.
Ensure guests are greeted and directed to tables which are set and ready and where food service can be provided in an orderly manner.
Lead banquet, meeting, and convention service consistent with expectations of and directions from the Banquet Manager.
Work with, assist with training, and coordinate service staff to insure all internal and external guest service is provided “the Pinnacle Way.”
Work with Sous Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are handled properly, in order to ensure highest levels of guest satisfaction.
Open and close work area at scheduled times; ensure full preparation for all service, operations, or functions; ensure cleanliness of company assets; and monitor and ensure security of company assets.
Coordinate wait staff and bus-person activities; coordinate room setup with stewards; and oversee placement of buffets, risers, head tables, etc.
Communicate frequently and accurately with the Banquet Manager / Banquet Director to help insure the effective operation of the banquet group, including information related to all shift activities, guest service provided by team members, guest service successes, and suggestions for the improvement of guest service.
Assists the Banquet Manager / Banquet Director on an “as-needed basis” with various administrative tasks, including scheduling, tracking attendance, etc.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS:
This position is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume and activity.
Ability to provide superior service, including communicating effectively with all customers and coworkers.
Ability to transport trays and/or plates (which may weigh up to 50 pounds) throughout the banquet area, as well as to serve food items and beverages.
Ability to review and comprehend necessary documentation.
Ability to take orders accurately, recite specials, and direct a guest’s attention to specific items on the menu.
Ability to stand, walk, and bend throughout an eight-hour shift.
Ability to effectively and efficiently move throughout the banquet and kitchen area.
What are we looking for?
Experience waiting tables, including regularly acting as a lead server for banquet or catering events or facilities. These skills and abilities are typically acquired through minimum of three years’ progressive food and beverage experience. Prior banquet or convention experience preferred.
What would it be like to work at this property?
L’Auberge Casino Resortis located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.
L'Auberge Casino & Hotel
777 Avenue L'Auberge
Lake Charles, LA 70601
What would it be like to be a Pinnacle Entertainment Team Member?
PropertyL'Auberge Casino Resort - Lake Charles, LA
CategoryFood & Beverage