New York Life Insurance Co CRM-IT UX Lead in Jersey City, New Jersey

New York Life Insurance Company (New York Life or the company) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Lifes surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moodys Aaa; Standard & Poors AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).

Financial strength, integrity and humanitythe values upon which New York Life was foundedhave guided the companys decisions and actions for over 170 years.

A Salesforce Lighting user experience solution engineer with 3-5 years of experience who will lead execution of the business UX intent on the Enterprise CRM Platform, mobile apps, Intranets, and Web applications. Responsibilities includes interfacing with business partners to ensure platform scalability and continuity of user experience from Sales, Service and Marketing across the platform. The person will work hand in hand with the business UX lead to create to execute on the vision statement from the business User Experience leads.

This role will also be responsible for developing User Experience guidelines based on the flexibility of the LDS platform.

The best candidate will possess outstanding creativity, a highly detailed nature, and the ability to help define and solve complex user interface problems.


* Mastery of the interactive Development Process - Thorough knowledge and experience planning, documenting and leading interactive projects (Web, Mobile App, Intranet, Web App). Immersed in UX best practices.

* Experience working with business counterparts to drive UX/UI solutions within Lightening experience, needs strong communication skills.

* A strong technical background working with Lighting Design system and Salesforce Lighting Bolt framework including experience in apex, java, etc.

* Work collaboratively with technical developers and business partners to bring UX vision to reality

* Facilitate internal team communication, bridging the gap between visual design, functional development, and content strategy. Communicate the value of these disciplines to business partners. Grow the platform from UX perspective based on business sourced feedback and research metrics

* Experience At least 2-3 years experience as or related user experience in Web Development. Demonstrable experience with information architecture for websites and applications


* Education BA or higher expected but not required if work experience and samples are stellar

* Typical degrees: * Human-Computer Interaction (HCI) * Graphic Design *Psychology

Communications * Computer Science



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*Based on revenue as reported by Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual), Fortune Magazine, June 17, 2016. See for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the companys long-term financial strength and stability and is presented on a consolidated basis of the company...