SAP Senior Solution Specialist / Expert - SAP Machine Learning for Conversational AI Job in Global, Germany

Requisition ID: 195400

Work Area: Solution and Product Management

Location: only Germany, Paris or Palo Alto as locations possible.

Expected Travel: 0 - 40%

Career Status: Professional

Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


SAP's vision for Machine Learning is to focus on solving real business problems that will have huge business impact. We see tremendous potential for SAP to make all enterprise applications intelligent. For our customers, this will increase revenue and customer satisfaction, reduce cost, and let their employees focus on the real job to be done. The SAP Machine Learning Conversational AI team is responsible for fulfilling SAP’s machine learning vision for the portfolio of conversational experience solutions.

As a Senior Solution Specialist / Expert , you will own the Go-To-Market (GTM) strategy and its rollout for the SAP Conversational AI solution. You will build the GTM plan as well as KPI to ensure its successful execution. You will be a facilitator between the customer success team, other SAP units, and customers. You will become a product expert and will share the business value of the solution with customers and internal stakeholders in order to build their success. You will report directly into the head of the ML Customer Success team, with a dotted line into the Managing Director of SAP Conversational AI.


  • Build the GTM plan and its KPI, the commercialization process and market entry and ensure their successful enrolment to create reference customers

  • Be a Single Point Of Contact (SPOC) for SAP sales representatives, account executives and Customer Success team members for GTM and sales support

  • Own the pricing model

  • Build and execute the enablement plan for SAP sales representatives and SAP industry experts

  • Facilitate program management tasks

  • Transfer requirements from customers and prospects to the product team.


required skills/qualifications

  • University degree in business administration, engineering or equivalent practical experience

  • Experience in building all phases of end-to-end GTM plan

  • Experience in handling customer expectation

  • You can balance user needs with business priorities and provide a rationale behind your decisions

  • Proven track record in business development, commercialization, and Go-To-Market of new products

  • You understand agile software engineering practices (SCRUM, Continuous Improvement)

  • You're a team player and can build bridges not silos between SAP teams

  • Excellent written and verbal communication skills in English, German or French strongly preferred

preferred skills/qualifications

  • Experience working in the area of machine learning

  • Prior experience as scrum master / project manager

  • Experience with Jira and Sirius program management tasks at SAP


5 years of relevant work experience in a similar role and/or related areas


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Virtual - Global