N. Glantz & Son Operations Manager (non-DC) - Maryland in Glen Burnie, Maryland
N. Glantz & Son, a national wholesale distributor for the sign industry since 1906, has an immediate opening for a qualified, Full-TimeOperations Manager at one of our 24 national locations. If you enjoy and excel at managing a fast paced customer service call center along with supporting warehouse distribution operations and delivery drivers servicing customers while meeting targets for customer satisfaction, inventory, and cost.…consider joining our Glen Burnie, MD team! We offer a competitive salary, comprehensive benefits, and a rewarding work environment.
As the Operations Manager you will:
Coordinate and oversee all sales, customer service and logistics operations at the branch for which he/she is responsible.
Meet or exceed key performance metrics established by the company, including safety metrics. Primary objectives will be to achieve sales customer service satisfaction, inventory accuracy, and delivery performance targets at the distribution center.
May analyze inventory levels and expenses.
Support an environment that promotes employee engagement and continuous improvement.
Assist with implementing or maintaining visual management tools, Lean Principles, 5S standards, etc.
Recommend improvement projects and changes to procedures for review and approval.
Establish positive relationships with key customers, N. Glantz sales personnel, and local vendor representatives to help create loyalty and to support sales in the local market.
Be required to either open and/or close the facility daily, typical hours are 7:30am — 4:30pm, subject to change based upon needs of the local market or regional branches. From time to time, may be required to fill in for employees in the office, warehouse, or delivery positions.
Supervisory Responsibilities include interviewing, hiring, and training the staff; coaching, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; executing plans and strategy changes required to achieve financial goals.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor's degree (B.A.) from four-year college or university is preferred but not required; a minimum of 5 years related management experience; or equivalent combination of education and experience. Operations management in a distribution center environment and/or wholesale distributor management experience is preferred. Training or certifications in Lean techniques and experience working with warehouse management systems is also a plus.
Computer Skills To perform this job successfully, an individual should have knowledge of warehouse management systems, transportation management systems, and have experience working with ERP systems. Ability to work with Microsoft Office products like Excel spreadsheets is essential, along with basic computer skills. Experience working with Trend/Infor Inventory Management software is a plus.
Certificates, Licenses, Registrations Current Valid State Driver’s license and an excellent driving record. Forklift certified.
Physical Attributes Required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to be able to speak and to hear both in person and via telephone. The employee is frequently required to stand, walk, and reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds and will periodically act as a back-up to warehouse and driver personnel. Specific vision abilities required by this job include close vision and distance vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The branch location will include both office and warehouse space. The Operations Manager will be the senior person at the branch and has complete responsibility for day to day operations across the site.
The environment will likely be approximately 90 - 95% warehouse space with a small office/administrative area as well.
Infrequent domestic travel expected.
If an offer of employment is extended, candidates must:
Be able to pass a drug screen;
Complete a criminal background check (a criminal conviction will not necessarily exclude candidate from employment); and
Possess a valid state driver’s license with a good driving record (for all positions that may include driving among the required job duties).
Keyword: Operations Manager
From: N. Glantz & Son