Citizens Bank Home Mortgage Call Center Response Specialist in Glen Allen, Virginia


Primary responsibilities include:

·Processes transactions, accurately recording and updating actions and outcomes against customer records

·Strong customer service focus with the ability to resolve routine customer complaints

·Accurately complete all customer follow-up work

·Maintain knowledge of products services and promotions

·Adherence to schedule

·Attention to detail

·Technical/Functional expertise


Required Skills/Experience:

·Call center experience

·Positive and customer-focused mindset

·Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers

·Strong verbal and written communication skills

·Computer proficiency

·High school degree or equivalent

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:30 to 5:00

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.