Robert Half International Technical Customer Support in Framingham, Massachusetts

Join Our Team as a Customer Service Representative! OfficeTeam has an opening for an articulate, highly-skilled Customer Service Representative in the growing High Tech - Electronics industry. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Be prepared to come into a dynamic and fast-paced environment in this role. This could be the short term temporary Customer Service Representative position you're looking for, if you can work in Framingham, Massachusetts! What you get to do every single day - Manage and place incoming telephone calls - Contribute accurate, friendly customer service in a timely fashion - Be a part of business development by by actively cross-selling and referring customers - Field and send written business correspondence

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 02170-0010676373

Functional Role: Customer Service

Country: USA

State: MA

City: Framingham

Postal Code: 01701

Compensation: $12.35 to $14.30 per hour

Requirements: - Quality control experience highly desired - Microsoft Office experience - Adeptness in switchboard phones from 10 -30 lines - Complaints experience desired - Deep understanding of email - Customer service experience preferred - Demonstrated knowledge of Zendesk - Strong problem-solving skills - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Supportive, positive attitude with a detail oriented demeanour applied to all tasks - Strong customer service and office administrative skills - Experience performing extensive research to resolve complex customer inquiries - Ability to navigate multiple computer systems and applications - Excellent communication skills (written and verbal) - 2+ years of past relevant experience - Familiarity with Customer Relationship Management (CRM) systems -Ability to work retail hours including: weekends, holidays and some nights are a must If you are committed to delivering an exceptional customer experience to each and every customer you interact with, we want to hear from you. Submit your resume today!