World Vision Inc. Customer Service Representative in Federal Way, Washington

Customer Service Representative

Tracking Code

5774

Job Description

Share Big Dreams

At World Vision, we're sharing a big dream for children. One that moves beyond just clean water or food or healthcare to offer a full solution to poverty. We want children to have everything they need to thrive, both physically and spiritually, so they can experience the kind of life God intends—life in all its fullness. View our "Who We Are" clip (or at http://bit.ly/2eEoTAv).

We want the same for our staff: big dreams, a career of significance, and fullness of life. Share your strong customer service skills, so you can share a full life with children in need.

World Vision is looking for Customer Service Representatives - Training starts on October 8th

World VisioCustomer Service Representatives will participate in a training program to gain a working knowledge and understanding of the Customer Service Representative position and to perform the essential functions of the job at a level of performance that consistently meets expectations. To learn, understand and develop the skills necessary to acquire and maintain donor relationships through basic inbound and outbound calls. Serve as a liaison between donors and the general public as well as provide basic levels of customer service for all special programs. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

Key job responsibilities:

  • Maintain reliable, regular attendance. Report to work on time and return from breaks and lunches on time.

  • Under supervision, learn to answer inbound customer service calls and make outbound calls, to current and potential donors in response to all media presentations and World Vision products and services. Answer incoming calls using an Automated Call Distribution system utilizing a standard script for guidance. Recognize and respond to up-sell opportunities and actively cross-sell other WV programs when appropriate.

  • Through training and active participation, gain the skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills.

  • Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.

  • Develop skills to utilize technology for maintaining and updating donor information as appropriate.

  • Accepts constructive feedback and welcomes instruction and direction.

  • Under supervision, research and effectively respond to inquiries utilizing a variety of resource materials and methods.

  • Learn and effectively communicate World Vision's involvement in ministries and projects around the world.

  • Work collaboratively with team members.

  • Keep Christ central in our individual and corporate lives. Attend and participate in the leadership of devotions, weekly Chapel services, and regular prayer.

  • Be sensitive to Donor's needs and pray with them when appropriate.

  • Perform other duties as assigned.

  • Keep informed of organizational announcements, activities and changes via regular reading of the WVUS Intranet and other corporate communication tools.

Required Experience

Training will begin October 8th

  • High school graduate/GED or equivalent. Basic routine work experience.

  • Prefer a minimum of 1 year previous customer service/sales work experience.

  • The ability to multi-task in a fast pace environment.

  • Must be able to train and work 40 hours a week.

  • Have strong technical skills with all Microsoft Office Suite and the ability to navigate through various databases.

  • Strong attention to detail

  • The ability to type 20 wpm or more

  • Enjoys making a difference in the world!

    Candidates selected for this position will have a probationary period during the 13 week training program.

Perks for this position:

  • Pay during training $15 an hour

  • Receive benefits while in training - medical, dental and vision

  • Our call center hours are Monday - Friday until 6 pm (except for during the busy season)

  • Small training classroom environment

  • Weekends off (except for during the busy season, we are open on Saturdays only until 4 pm)

  • Work in a team collaborative environment

  • We like to have fun!

Job Location

Federal Way, Washington, United States

Position Type

Full-Time/Regular

Working Environment / Conditions

Required to sit in front of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive motion to type continuously, use the mouse, and/or scan documents. Indoor work environment that is moderately noisy.