McGee Air Services Supervisor, Station Operations in Everett, Washington

Supervisor, Station Operations Paine Field The Supervisor will foster and support an inclusive and high-performance operation where team member and customer safety is at the forefront. This role assigns and oversees the work of team members, stepping in to provide hands-on help when needed to exceed customer expectations. The Supervisor mentors and develops the skills of leads, agents, and trainers for continuous growth and learning. By demonstrating open and honest two-way communication the Supervisor ensures a successful operation at the station. KEY RESPONSIBILITIES Promote and maintain a culture of safety at all times Lead a team in a fast-paced and ever-changing environment to meet and exceed operational targets while maintaining service, timeline, and compliance requirements Establish and maintain a culture that encourages communication, and where all team members feel valued, connected, and engaged in the success of the operation Recognize and celebrate individual and team performance Responsible for supervising the daily activities of Station Agents, including scheduling, training, attendance, discipline, and performance appraisal Evaluate individual and teamwork performance and provide necessary feedback. Coach and counsel as needed and document discussions and improvement plans Lead briefings with a focus on planned changes, explaining the reasons for changes, safety topics, performance, and recognition Monitor, assess, and report on below-wing and team performance daily; identify trends and drive ongoing improvement Responsible for ensuring that equipment is available, maintained, and operated in a safe manner at all times, to include daily inspections and removal from service Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future Complete shift and daily reports to share performance with the local team and leadership Foster an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times Other duties as assigned QUALIFICATIONS Six (6) months of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service , and ground operations