KeyBank Lead Teller in Everett, Washington
job id -31520BR The role of the Lead Teller is to perform the duties of a Teller, oversee daily Teller functions and scheduling, ensure that all branch operations are effective and compliance requirements are met, provide coaching to the branch Teller staff to meet client service objectives, and to assist platform staff with basic account opening and maintenance activities. Lead Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key Teller Functions & Staffing Accept and accurately process all financial service transactions Maintain responsibility for cash drawer and follows proper balancing procedures Act as a resource to identify and resolve more complex client servicing issues Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the clients to a Banker Accountable for daily NSF review/weekly overdraft monitoring Assist with staffing and scheduling of the Tellers Seek out clients and educate them on alternative delivery channels Support the Branch Manager in onboarding and training of new Tellers to the team REQUIRED QUALIFICATIONS High School Diploma, GED or equivalent business / operational experience A minimum of 1 year Teller experience Strong knowledge of branch operations Demonstrated superior client relationship skills Excellent communication and interpersonal skills Strong detail orientation Demonstrated organizational skills while managing multiple tasks Strong team player Working knowledge of Teller Software, PC with Windows based applications, Calculator Demonstrated ability to lead, motivate, and foster teamwork Ability to work branch hours to include weekends and occasional evenings Physical Requirements include:Prolonged Standing (5-8 hours per day), ability to communicate face to face and on the phone with clients,frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1– 10 lbs., occasional lifting of up to 30 lbs EEO Statement KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more details go to URL.