CityMD Patient Care Representative in Essex County, New Jersey
The Patient Care Representative supports the site team through exemplary customer service to our patients, adhering to established protocols and work processes, and successfully managing volume without ever compromising quality.
Duties and responsibilities
A Patient Care Representative is responsible for:
Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
A candidate’s qualifications will include:
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency (including Microsoft Suite) and superior keyboarding skills (approximately 55 wpm)
Happy, welcoming, and can-do attitude with patients and co-workers
Flexible/adaptable nature to work in a continuously evolving environment
Must exhibit passion for outstanding results and compassion for those we work with and serve
Up to one year of experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment)
Ability to effectively interact with physicians, patients and other staff members
Bilingual a plus
Ability to sit and stand for periods of time.
This job will require designated shifts during site hours, as well as some weekend and holiday availability (will depend on schedule necessary at facility)
City MD cares about the safety of our employees and applicants. City MD does not use chat rooms for job searches or communications. City MD will never request personal information via informal chat platforms or unsecure email. City MD will never ask for money or an exchange of money, banking or other personal information prior to the an in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select CITYMD locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
External Company Name: CityMD
External Company URL: www.citymd.net