Coast Professional, Inc. Consumer Care Manager in Elma, New York
JOB SUMMARY & RESPONSIBILITIES:
Coach, develop, counsel, and mentor subordinates to achieve quality performance.
Set priorities to assist assigned staff with establishing and attaining career development goals.
Provide ongoing training, when necessary, maintaining industry, department and company standards.
Thoroughly prepare for and professionally conduct timely performance appraisals of direct reports.
Maintain a current performance file for each direct report.
May review monthly appraisal status reports ensuring staff is held accountable for timely and quality appraisals. Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility utilizing appropriate combinations of formal, informal, one-on-one, and on-the-job training.
Know and support goals and complaint investigation procedures and ensure that management is made aware of problems or issues.
Ensure that all subordinate staff are properly trained and ensure Coast Professional, Inc.’s policies and procedures are followed.
Track Attendance & Punctuality.
Manage day-to-day collection activities ensuring adherence to departmental policies and procedures.
Successfully pass pre-employment (post offer) background check.
Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.