TAD PGS, Inc. Client Service Representative in Des Moines, Iowa
Client Service Representative
TAD PGS, INC. is currently seeking aClient Service Representativefor one of our clients in Des Moines, IA
For 40 years, our client has partnered with state, federal and local governments to provide critical health and human service programs to a diverse array of communities. They leverage their extensive experience and strong commitment to ethics to provide high quality services and solutions. With a passion for public service, their staff of approximately 16,000 employees is dedicated to providing innovative programs that improve the quality of life around the globe.
Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
Provide callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions.
Accesses, reads, interprets, and performs some updates to customer data elements.
Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
Follow standard operating procedures to ensure consistency and accuracy
Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
Refer unresolved customer grievances to designated departments for further investigation
Communicate with supervisor regarding any potential needs or concerns
Perform data entry accurately
Perform other duties as assigned by management
High school diploma or GED required.
Associate degree is preferred.
Background in health care, human services, or call center customer service. Excellent organizational, written and verbal communication skills.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to work as a team member, as well as independently.
Ability to maintain confidentiality and security of all information.
Ability to comply with current and updated policies and procedures.
Ability to interact courteously and effectively with a diverse population.
Proficient in the use of Microsoft Office products
TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.
Location: Des Moines , IA
Minimum Experience (yrs): Not Specified
Required Education: H.S. diploma or equivalent