Epiq Global Hospitality Service Specialist in Dallas, Texas

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

  • Provide hospitality or other services defined or outlined in EPIQ’s service agreement with client

  • Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

  • Maintain a positive team-player mentality

  • Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.

  • Deliver on service commitments in a timely and accurate manner

  • Invest proper effort and QC approach to deliver highest quality work and service

  • Comply with EPIQ’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

  • Expected to uphold the Standards of Service and best practices developed by EPIQ

Responsibilities:

  • Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies.

  • Ensure customers request to set-up meeting rooms in a timely matter in accordance to EPIQ's standards and instructions given by the client.

  • Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests.

  • Exhibit excellence in customer service and the ability to serve others.

  • Provide immediate attention and acknowledgment to customers entering kitchen area in accordance with EPIQ's standard of operation.

  • Perform walk through of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting.

  • Cleaning, dusting and other incidental tasks as assigned.

  • Excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others.

  • Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance with meeting room set-up and clean up.

  • Qualifications:

  • High School Diploma or equivalent

  • Minimum of 1-year professional level work experience

  • Previous experience in a client service oriented field preferred

  • Willingness and ability to learn new skills

Job Requirements:

  • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

  • Minimum 6 months customer service, hospitality, or housekeeping experience

  • Ability to learn skills quickly

  • Flexibility in dealing with simultaneous projects

  • Attention to detail

  • Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations

  • Ability to lift or move 40 lbs. or greater

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs

  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

  • Reading, writing, and arithmetic skills required

  • Visual acuity

  • Able to convey information and ideas through speech in ways that others will understand

  • Able to listen to and understand information and ideas presented through spoken words and sentences

  • Able to speak clearly so listeners understand, identify and understand the speech of another person

  • Excellent organizational skills

  • Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

We strive for a cohesive, collaborative environment that focuses on group achievement.

With over 5000 associates worldwide, Epiq operates in 14 countries and over 80 global locations.