Omni Hotels CRM Product Manager in Dallas, Texas


Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

The CRM Product Manager will manage the strategy and implementation of the Cendyn CRM and loyalty platforms. These solutions will provide a true, single profile of each guest. Using that data, Omni can communicate to each guest across the travel lifecycle and learn more about each guest throughout their journey. This personalization will drive retention and create more loyal, brand advocates across Omni’s customer base. The ideal candidate will have a solid background in CRM, system implementation, project management and multichannel marketing. This position requires excellent organization, prioritization, attention to detail, and relationship management skills. The CRM Product Manager will report directly to the Vice President, CRM & Loyalty.


  • Serve as the primary point of contact between Omni and the Cendyn account team

  • Build products and features that engage our Guests to drive value and repeat visits

  • Own the product roadmap

  • Serve as the product and project manager by managing timelines and key milestones

  • Deliver consistent and timely communications regarding project status

  • Manage collaboration with Omni Marketing, IT and Operations teams for design, testing and training

  • Identify key decision points and ensure necessary actions are completed to maintain timelines

  • Serve a liaison between Cendyn and other Omni vendors as needed

  • Facilitate documentation and execution of a defined testing plan

  • Encourage and maintain open and clear communication, rapport, and cooperation with all parties


  • 4-6 years of product/project management

  • Experience in CRM and the utilization of data to impact the Guest experience

  • Experience in multichannel marketing and campaign management

  • Experience leading cross-functional teams

  • Effective listening, verbal and written communication skills.

  • Outstanding organizational, problem solving, decision making, and time management skills

  • Ability to understand issues and bring correct resources together

  • Hospitality industry experience a plus

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

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Requisition ID2018-25349

of Openings1

Category (Portal Searching)Marketing