Kforce Customer Service Representative in Cypress, California

Kforce has a client seeking a Customer Service Representative in Cypress, CA.Responsibilities:

  • Responds to member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards

  • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified

  • Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative

  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures

  • Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements

  • Makes decisions that are consistent with the concept of a win-win-win for members, associates and client

  • Demonstrates based behaviors such as initiative, accountability and value

  • Performs skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat scores, quality monitors and member feedback

  • 6 months of experience in relevant work required

  • Previous experience in a call center or customer service environment preferred

  • Demonstrated written communication skills

  • Demonstrated interpersonal/verbal communication skills

  • Ability to multi-task Ability to multi-task, good organizational and time management skills

  • Demonstrated organizational skills

  • Demonstrated time management and priority setting skills

  • Ability to effectively present information and respond to questions from peers and management

  • Ability to create, review and interpret treatment plans

  • Ability to act on feedback provided by showing ownership of his or her own development

  • Ability to read, analyze, and interpret verbal and written instructions

  • Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication

  • Ability to define problems, collect data, establish facts and draw valid conclusions

  • Microsoft Outlook, Word, and Excel Intermediate required

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00