Reebok Third Key in Columbia, Maryland
Key Holder (Third Key)
To be a leader within the team and assist store management to maximize sales and profitability of the store. Motivating and coaching all store associates to deliver premier customer service and bringing positive recognition to the Rockport brand.
Providing SuperiorCustomer Service:
Maintain a superior level ofcustomer service to set an example and maximize sales.
Maintain a positive presence onthe sales floor.
Motivate the sales associatesand lead by example.
Ensure proper coverage in allareas of the store.
Encourage and motivateassociates to achieve multiple sales with each customer.
Be sure all sales directivesare fully implemented in a timely manner.
Make certain that all customersare greeted promptly.
Ensuring HighPresentation Standards:
Ensure that high standards ofpresentation are maintained in accordance with Rockport merchandisingguidelines.
Walk the sales floor at thestart of each shift to determine actions needed to maintain presentationstandards.
Utilize a checklist to ensurethe sales floor is completely restocked throughout the day.
Maintain stockroom standards tokeep efficient flow of product to the sales floor.
Following Policies andProcedures:
Make sure that all employeesfollow Reebok policies and procedures to protect the Company’s assets.
Ensure that policies andprocedures are fully implemented in the following areas:
Ensure that changes inprocedures are completely communicated to all staff.
Developing a WinningTeam:
Support the store management inbuilding and developing a winning team.
Be a positive and motivatingforce on the sales floor.
Encourage open and honestcommunication among all staff.
Lead by providing an excellentexample of customer service.
Transports informationeffectively in individual and group situations (such as presentations,meetings, and one-to-one situations…)
Negotiates skillfully in toughsituations with both internal and external groups by being both direct andforceful as well as diplomatic
Listens to others, targetscommunication to the appropriate recipients and gets messages across thathave the desired effect
Manage Relationshipsand Diversity:
Co-operates well andeffectively with people from a wide variety of backgrounds within andoutside the company
Steps up to conflicts, seeingthem as a natural part of relationships, and finds a common ground to resolvedifferences and to develop solutions
Always acts with the internalor external customer in mind and establishes and maintains effective andtrustful relationships
Navigates effectively throughthe hierarchy and culture of the adidas Group and takes an active interestin understanding other areas of responsibility
Works independently and is ableto perform a variety of tasks with different levels of complexity bydeveloping effective plans and organizing his / her work efficiently
Thinks and acts in agoal-oriented manner, prioritizes and completes tasks in order ofimportance
Utilizes personnel, financial,and material resources effectively and efficiently to get things done
Identifies key issues and drawsconclusions by analyzing and comparing data from different sources ofinformation
Uses effective approaches forchoosing a course of action or developing appropriate solutions
Looks beyond the obvious anddoes not stop at the first answers or stick to traditional ways ofthinking and achieving
Seeks and values feedback andworks actively to improve himself / herself
Looks for new challenges(tasks, topics) and learns quickly when facing them
Considers change as anopportunity and willingly adapts to changing environments
Analysis and ProblemSolving
Department: Retail US
Business Unit: Rockport