UnitedHealth Group Senior Enrollment / Eligibility Representative - Columbia, MD in Columbia, Maryland

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work .

If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high - performance structure that works better for more people in more ways.

Primary Responsibilities:

  • Loading new member or group data into the enrollment database & update the database with changes

  • Responding to member eligibility or group questions & verify enrollment status

  • Working with various types of member correspondence

  • Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility change

  • Inventory control of member and group transactions

  • Working with underwriters and brokers and do the full enrollment process from inquiries to quotes

  • Work is frequently completed without established procedures

  • Work independently

  • May act as a resource for others

  • May coordinate others activities

  • Ability to receive 50 - 60 incoming calls a day

  • All communication with clients and enrollees are managed by email, telephone and occasionally in person

Required Qualifications:

  • High School Diploma / GED (or higher)

  • Property & Casualty Producer Insurance license or the ability to obtain license within 90 days of employment

  • 2+ years Customer Service experience

  • Previous experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

  • Previous experience working with Microsoft Word (creating and modifying documents) and Microsoft Excel (creating and modifying spreadsheets)

  • Available to work 40 hours per week within the operating hours of the site (7:00am - 7:00 pm)

Preferred Qualifications:

  • Previous experience creating presentations with Microsoft PowerPoint

  • Previous experience working with Microsoft Outlook (ability to create/send e-mail and manage calendar)

Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, MD, Columbia, healthcare, customer service, Word, Excel, PowerPoint, Property and Casualty Producer Insurance, Product Specialist