Cleveland Clinic Community-Outreach-Navigator in Cleveland, Ohio

Job Summary:

This role is designed to serve the community by decreasing disparities through navigation and education. Builds working relationships, solves problems, removes barriers to care and support patients while assisting them through the continuum of care. Educates people within the community on, cancer disease, prevention, and necessary cancer screenings. Coordinates appointments and testing for early cancer detection. The Community Outreach Patient Navigator identifies and links eligible patients and their families to required screenings and services. Assists with removing barriers to care, such as insurance and financial needs, transportation, knowledge and other psychosocial concerns.

Responsibilities:

  • Coordinates and educates patients within the community on cancer, cancer prevention and screening

  • Identifies and addresses barriers to care, fear, trust, financial, insurance, transportation and psychosocial to ensure appropriate clinical care is coordinated and provided in a timely manner

  • Help patients navigate our complex health care systems

  • Coordinates appointments related to cancer screenings i.e. mammogram results, colonoscopy results and pathology reports

  • Navigates patients to appropriate health care provider within all Cleveland area facilities

  • Identifies barriers to care and coordinates resolution to including but not limited to

Social work support

Medicaid and Medicare

Prescription Assistance Programs

Community resources (gathering place & 211)

Connecting patients to primary care and medical homes

  • Support coordination and execution of community events

Education:

  • High school diploma required.

Languages:

  • Spanish (orally and written) preferred

Certifications:

  • None Required

Competencies (Complexity of Work):

  • Knowledge of Electronic Medical Record (EMR) preferred

  • Ability to deal effectively with a variety of people and work in a team environment

  • Excellent patient service orientation skills

  • Must possess strong oral, written and organizational skills

Work Experience:

  • Minimum three years related experience in customer relations with diverse patient/culture populations, exhibiting problem solving skills.

  • Excellent interpersonal skills with special emphasis on oral and written communication, process improvement, and problem resolution.

  • Requires strong communication, analytical, and critical thinking skills.

Physical Requirements:

  • May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing.

  • May need to lift boxes or carry objects

  • Working evenings and weekends is required

Personal Protective Equipment:

  • PPE 1

  • PPE 2

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities