Backstop Solutions Group LLC Support Accounting Analyst in Chicago, Illinois
Do you have an accounting degree and looking for career change? Backstop Solutions Group is seeking a dynamic Accountant Analyst to join our Customer Support Team. Backstop builds and supports a suite of software applications for the alternative asset investment industry. The role will be in our corporate headquarters, Client Services Team and will field questions related to our alternative investment accounting. This role is ideal for an entry level team-player with an outgoing personality, curiosity to learn software and most importantly accounting chops.
• Act as first line support for the Backstop Accounting Software (handle incoming calls, email inquiries, etc) as well as a resource for accounting related questions regarding the Backstop CRM Suite of Software• Document, track and monitor support requests to provide prompt, accurate solutions to all client requests and inquiries• Provide a world class client experience through friendly, personalized interactions.• Create internal Knowledge Base Articles as necessary to document common issues and FAQs• Comply with internal and external SLAs and strive to meet and exceed established support metrics• Assist and support system applications by testing and documenting research• Assist in the software development process, through collaboration with various teams across the organization• Assist in team trainings and provide valuable resources internally
• Bachelor’s Degree (Accounting, Finance, Economics or related field)• Experience and familiarity with GL accounting principles.• Strong knowledge and understanding of financial concepts and GAAP• Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations• First-class written and verbal communication skills• Strong research and analytical skills• Efficient multi-tasking and prioritization abilities in a fast-paced environment• Proficiency in Microsoft Office suite• Technical Experience/Aptitude or SaaS experience Preferred• Willingness and eagerness to learn new technology and work with an amazing team
Keyword: Accounting Support Specialist
From: Backstop Solutions Group LLC