SpringCM Implementation Manager in Chicago, Illinois

SpringCM delivers an innovative document management and workflow platform that powers the leading contract lifecycle management (CLM) application. SpringCM empowers companies to become more productive by reducing the time spent managing critical business documents. Intelligent, automated workflows enable document collaboration across an organization from any desktop or mobile device. Delivered through a secure, scalable cloud platform, SpringCM document and contract management solutions seamlessly integrate with Salesforce, or work as a standalone solution. SpringCM serves over 600 clients globally and is led by a seasoned team of entrepreneurs that have built other successful companies. SpringCM has raised more than $45M in growth capital from leading VC’s in Silicon Valley and elsewhere.

You are an Implementation Manager, that will deliver SpringCM as a fully functional, high-value document management solution in a timely and cost effective manner to our clients. This person should have significant experience in business process management, mature project delivery acumen, a strong background in Agile implementation methodologies, possesses good technical skills and exhibits extreme passion and a sense of urgency for delivering extraordinary levels of client satisfaction. This is a highly visible and customer - facing position.

Your responsibilities will include:

  • Work with clients to gather and refine business requirements and user stories

  • Create business process analysis artifacts, including but not limited to use cases, stories, activity diagrams, sequence diagrams, process flows and vision scope documents. Plan project execution in terms of sprints/iterations, allocation of resources and scope

  • Drive project decisions, escalations, prioritizations as needed to achieve program goals and objectives

  • Configure SpringCM per requirements

  • Coordinate project dependencies such as tasks, timelines, resource allocation and risks

  • Manage multiple projects simultaneously and resolve resource conflicts

  • Manage capacity plans

  • Work with team to refine lifecycle best practices and staff development needs

  • Provide guidance and coaching to project team

  • Participate in creating test cases as well as provide assistance in UAT efforts

  • Provide functional inputs to professional service engineers

  • Conduct effective retrospective reviews, harvest key areas of opportunity, and adapt implementation methodology processes to accommodate changes

  • Provide project status reports/briefings to senior professional service managers as well as project stakeholders

  • Assist with transition from professional services to support

  • Contribute to a library of internal and customer-facing technical content

  • Provide training and mentoring as required

  • Works with pre-sales Sales Engineers to support the sales process as requested

  • Develop and present change requests for out-of-scope requests


  • Bachelor’s degree in Computer Science, Operations Management or related field is highly preferred

  • 7+ years business process analysis experience

  • 3+ years project management experience (Scrum or other Agile experience required)

  • The ideal candidate will have familiarity with Salesforce in a Salesforce Admin or developer capacity

  • The ideal candidate will have 1-2 years of programming experience

  • Experience scaling Scrum teams and Scrum Master Certification

  • In depth understanding of document/content management and/or workflow systems and their application to business process improvement

  • “Process” rather than “System” analysis experience

  • Experience implementing workflow/BPM software (e.g. Lombardi, Pega, K2, Skelta), ECM software (e.g. Documentum, FileNet, MS SharePoint) and/or IDC technologies (e.g. Brainware, DataCap) is an important qualification

  • Ability to write user stories, requirement documents, functional specifications, test cases and technical reports and procedures

  • Ability to make formal and informal presentations to technical and non-technical staff

  • Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals

  • Strong verbal, written, and interpersonal communication skills as well as the ability to communicate effectively with individuals at all levels of the organization

  • Effective use of project management/PSA tools (i.e. MS Project, OpenAir, Tenrox)

  • Ability to manage 3-5 concurrent projects

  • Must be able to work independently or as a part of a team and be self-motivated

  • Ability to work non-standard business hours to accommodate business needs

  • Must be willing to travel, occasionally

  • Must demonstrate a high degree of personal and professional integrity


  • Experience with Business Process Management or Business Process Mapping tool is a plus

  • Familiarity with Salesforce and its administration is a plus

  • Familiarity with XML and XPATH queries is a plus

  • Familiarity with Enterprise Content Management systems is a plus

  • Creative problem solving is a plus



SpringCM is the leading cloud document management company, helping companies of all sizes automate their document processes, improve communication, and collaborate, both inside and outside their company walls. Our software allows users to manage all document types seamlessly across desktop, mobile, and partner applications like Salesforce.

Everyday, more than 600 companies like Accenture, Uber, Ikea, Office Depot, Facebook, Hilton and many other leading brands use SpringCM to improve their daily work experience and get more done, faster.

At SpringCM, we are passionate about cutting edge technology that delivers industry-leading document management solutions. Our team of super smart engineers, product managers, and dev ops is focused on tackling the world's most difficult document centric challenges delivering solutions that increase efficiency, productivity, and revenue.

We have great plans for the future and are looking for the smartest and most driven people out there to help us. If you are passionate about delighting customers, implementing solutions that create business process efficiency, and are curious about the latest and greatest technologies, we want to hear from you.