Navigant Consulting Inc Healthcare Marketing Senior Coordinator in Chicago, Illinois

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.

The Marketing Senior Coordinator is responsible for guiding the marketing programs that support Navigant’s Business Process Management (BPM) solutions. Navigant advises health system clients with targeted solutions related to revenue cycle management, including those specific to business process management. Reporting to the healthcare revenue cycle marketing leader, the Marketing Senior Coordinator will play a leading role in the development and management of the practice’s marketing strategies and plans, focused on the objectives of building a cohesive messaging and market positioning strategy reflective of an industry leader, strengthening the Firm’s brand in the healthcare BPM sector and generating quality sales leads. The role will require functional expertise across multiple disciplines, including digital marketing, content/thought leadership creation, product development, public relations, event marketing, sales support and account management programs. This professional is a member of Navigant’s overall Healthcare marketing team and will work closely with all Managing Directors and Directors in the segment.

Responsibilities will include, but are not limited to:

  • Develop and execute an annual marketing plan reflective of firm-wide and healthcare marketing objectives. Track the progress of key strategic initiatives and report regularly on success metrics.

  • Manage digital and social media initiatives that differentiate Navigant’s BPM capabilities in a crowded and fragmented marketplace. Champion a “digital first” orientation in our go-to-market strategy.

  • Partner with subject matter experts (SMEs) and the healthcare marketing leader on the development of a content marketing plan, editorial calendar, and distribution channels. Execute programs, monitor and report results, and manage lead generation and nurturing activities related to the content program. Oversee freelance writers as necessary for specific content assignments.

  • Support the media relations efforts for key practice luminaries, partnering with Navigant’s Corporate Communications team and the firm’s external public relations firm on the development and execution of key strategies.

  • Responsible for supporting practice efforts to market/ build relationships with business partners, key trade associations and other influential third-party organizations, including the coordination of major conferences and event sponsorship programs. Responsible for communicating conference and event sponsorship program ROI.

  • Drive the development and use of consistent sales enablement tools, including collateral, professional biographies, case studies and other assets as warranted.

  • Identify and evaluate new external marketing opportunities for strategic suitability, including sponsorships, speaking engagements, editorial opportunities, etc.

  • Collaborate with corporate communications, and digital marketing, to enhance our ability to engage clients and prospects in meaningful ways and ensure a consistent application of the Navigant brand in the marketplace.

  • Contribute to cross-practice collaboration and knowledge sharing by implementing and running appropriate internal communication programs.

  • Monitor the marketing budget. Provide regular ROI updates on key strategic initiatives.

  • Monitor competitors and their service offerings in the marketplace.

  • Bachelor’s degree in Business, Marketing, Communications or a related field.

  • Minimum of five years marketing and communications experience in the healthcare industry, BPM or recenue cycle experience preferred.

  • Experience in professional services, consulting, or B2B environment preferred.

  • Outstanding writing skills, with the ability to adapt communications to different audiences.

  • Strong interpersonal skills and the ability to effectively communicate and interact with various levels of management.

  • The ability to work in a fast-paced environment, where collaboration is necessary and accountability is expected.

  • The ability to work effectively under pressure and make decisions independently.

  • Demonstrated project management skills.

  • Strong knowledge of the Microsoft Office suite including PowerPoint, Excel, and Publisher.

  • Knowledge of Sitecore, InDesign, and/or the Adobe Creative Suite a plus.

  • Communicate frequently with co-workers as well as with managers to discern their needs, and be able to express themselves

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Usually remains stationary for the majority of the day

  • Frequently communicates with clients and coworkers and must be able to share information effectively

  • Generally works in an office environment

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, 401(k) and employee stock purchase plans.

Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.

Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.