Wells Fargo Sr .NET / SQL Operational Analyst (Sys Support Analyst 5) in Chandler, Arizona

The IT for IT group has an exciting opportunity for a Systems Support Analyst in our Application Lifecycle Management Technology Team.

This position will be responsible for maintenance and support of key .NET/SQL based applications using C#, MVC, Telerik controls, JQuery, SSIS, and SQL Server functionality needed to deliver the best possible solutions to our business partners.

Responsibilities include:

  • Uses/creates diagnostic, simulation and monitoring tools to maintain, troubleshoot and restore service or data to systems/end users.

  • Analyze and troubleshoot various web/database performance issues (for both batch processing as well as end-user interaction)

  • Supports SSIS, Autosys, and Windows scheduler batch processing.

  • Configures and troubleshoots Telerik controls. Participates in upgrades.

  • Identifies gaps in current technology process and recommends changes to assure SLAs can be supported including making small programming changes where applicable

  • Updates/writes documentation and procedures and provides application systems support related training

  • Participates in systems performance testing using Jmeter. Provides input on scope of performance testing scripts. Assists with test data setup/creation for SIT and UAT environments.

  • Develops documentation, participates in the development of department technical procedures.

  • Coordinates and assists with BCP testing events occurring twice annually.

  • Acts as an escalation point for application support and troubleshooting of issues and/or production, application or system problems for various front-end applications, downstream and upstream applications and others.

  • Coordinates resolution with users, vendors and internal service groups requiring direct interaction with each of these stakeholder group

  • Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.

  • May coordinate project resources and provide guidance to less experienced analysts.

Ideal candidate will be an individual who takes ownership of a process and accountability for its day to day activities, is able to work independently or as part of a team, seeks to work on a fast growing application within a fast paced and high visibility environment. The candidate will have demonstrated experience working directly with users, vendors, and centralized support groups.

The preferred work location is Charlotte, NC. Preference may be given to those candidates that either currently live in or are willing to relocate to one of this location with no relocation assistance.

Required Qualifications:

  • 6+ years of systems support analysis experience

  • 3+ years of application production support experience

  • 2+ years of experience supporting .net applications

  • 1+ year of MS SQL server experience

Desired Qualifications:

  • Experience supporting an enterprise-level environment

  • Ability to interact effectively at varying levels of the business and technical organizations; including management

  • Strong team or technical leadership experience

  • Excellent verbal, written, and interpersonal communication skills

  • PL/SQL experience

  • MS Visual Studio experience

  • SQL experience

  • Messaging Queue (MQ) experience

  • Telerik Controls experience

  • 1+ year of SQL Server Integration Services (SSIS) experience

  • 1+ year of PAC2000 Change Management experience

  • 1+ year of PAC2000 Problem Management experience

  • SDLC (System Development Life Cycle) experience

  • Knowledge and understanding of Quality Assurance (QA) testing: regression, stress, integration, and load testing

  • Experience developing stored procedures, views, and triggers

  • Excellent verbal, written, and interpersonal communication skills

  • A BS/BA degree or higher in science or technology

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5419858&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.