Destination Hotels & Resorts Reservations Consultant in Carmel, California

29125BRPosition Title:Reservations ConsultantJob Overview:You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.Req ID:29125BRCity:CarmelEssential Functions:

  • Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner

Create memorable experiences with a warm, welcoming personality that can relate to guests and associates

  • Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit

  • Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

  • Collaborate with the Sales Department concerning group bookings.

  • Act as the initial guide for the guest and their experience

  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty

  • Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency

Qualifications:

  • Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!

  • Experience. Previous experience passionately providing service to others. Excellent phone skills needed.

  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.

  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

  • A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Job Type:Full Time Property:Carmel Valley RanchArea of Interest:Revenue & Reservations Management Company Introduction:At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.Property Introduction:Located in the heart of wine country, an hour south of Silicon Valley and a short drive from Monterey and Pebble Beach, Carmel Valley Ranch is the perfect 500-acre playground for any Central California escape. Whether you want to play world-class golf, practice mountain-top yoga, explore gorgeous hiking trails, stroll through the vineyard and organic garden, or lounge by the pool, it’s all within easy reach on our beautiful property—and it’s warm and sunny 300 days a year.State:CaliforniaType of Position:Hourly PositionBrand:Joie de Vivre Hotels