Oracle Technical Writer 4-ProdDev in Burlington, Massachusetts

Technical Writer 4-ProdDev

Preferred Qualifications


Oracle Utilities Global Business Unit (UGBU) delivers cutting-edge solutions to

the global utility industry, including billing, customer care, collections,

meter data management, network management, energy efficiency, and business

intelligence among others. We are looking for an expert communicator capable of

researching complex technical information and creating engaging prose for

internal stakeholders, integrators, technical staff at utilities, and utility

Customer Services Representatives.

As a

product expert, you will be expected to have an understanding of how our

products work and how they are developed. You will use this knowledge to help

maintain our internal knowledge base in Confluence and create customer-facing

deliverables. As a member of the Knowledge Management group, you will design,

create, and deliver whole product documentation sets and/or related courseware,

direct the work activities of other technical writers and subject matter

experts, and make sure that documentation deliverables meet our quality

standards. Along the way, you will introduce innovative techniques and tools to

help transform how the UGBU manages information.



  • Experience producing

documentation in an Agile, Software-as-a-Service environment

  • Single-sourcing/multiple

presentation experience

  • Understanding of

DITA/XML documentation practices

  • Understanding of

structured documentation and minimalism

  • Experience with web


  • Grasp of information

architecture principles and Cascading Style Sheets (CSS)

  • Experience creating

and structuring content in a wiki environment

  • Visual design skills

  • Experience writing

and managing documentation that is localized into non-US languages


  • Arbortext Editor or

similar XML editor

  • MadCap Flare or

Adobe RoboHelp

  • Adobe FrameMaker

  • Mircosoft Word and

PowerPoint (or Open Office equivalents)

  • WebWorks ePublisher

  • Atlassian Confluence

or similar wiki tools


and Experience:

  • BS or MS degree or

equivalent experience.

  • 5 years of

technical writing or related experience.

  • Self-starter with

minimal supervision.


In your

application, please provide three to five samples that represent your best

work. Each sample should be no more than three pages long. If you would like to

provide a longer document to add more context, be sure that you specify which

pages you'd like to highlight. The emphasis should be on quality over quantity.

Detailed Description and Job Requirements

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Product Development

Location: US-MA,Mass-Burlington

Other Locations: US-VA,Virginia-Arlington

Job Type: Regular Employee Hire

Organization: Oracle