Oracle Technical Writer 4-ProdDev in Burlington, Massachusetts
Technical Writer 4-ProdDev
Oracle Utilities Global Business Unit (UGBU) delivers cutting-edge solutions to
the global utility industry, including billing, customer care, collections,
meter data management, network management, energy efficiency, and business
intelligence among others. We are looking for an expert communicator capable of
researching complex technical information and creating engaging prose for
internal stakeholders, integrators, technical staff at utilities, and utility
Customer Services Representatives.
product expert, you will be expected to have an understanding of how our
products work and how they are developed. You will use this knowledge to help
maintain our internal knowledge base in Confluence and create customer-facing
deliverables. As a member of the Knowledge Management group, you will design,
create, and deliver whole product documentation sets and/or related courseware,
direct the work activities of other technical writers and subject matter
experts, and make sure that documentation deliverables meet our quality
standards. Along the way, you will introduce innovative techniques and tools to
help transform how the UGBU manages information.
- Experience producing
documentation in an Agile, Software-as-a-Service environment
- Understanding of
DITA/XML documentation practices
- Understanding of
structured documentation and minimalism
- Experience with web
- Grasp of information
architecture principles and Cascading Style Sheets (CSS)
- Experience creating
and structuring content in a wiki environment
Visual design skills
and managing documentation that is localized into non-US languages
- Arbortext Editor or
similar XML editor
- MadCap Flare or
Mircosoft Word and
PowerPoint (or Open Office equivalents)
or similar wiki tools
- BS or MS degree or
- 5 years of
technical writing or related experience.
- Self-starter with
application, please provide three to five samples that represent your best
work. Each sample should be no more than three pages long. If you would like to
provide a longer document to add more context, be sure that you specify which
pages you'd like to highlight. The emphasis should be on quality over quantity.
Detailed Description and Job Requirements
Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.
As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Product Development
Other Locations: US-VA,Virginia-Arlington
Job Type: Regular Employee Hire