IHG Room Attendant, InterContinental Boston in Boston, Massachusetts
Room Attendant, InterContinental Boston
Job Number USA01586
Americas - United States - Massachusetts - Boston
Do you see your self as a Room Attendant ?
What's your passion? Whether you're into scuba diving, chess games or just raising your children, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
HOTEL OVERVIEW: For 70 years, the InterContinental ® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental ® Boston is a landmark of luxury; rated in the top five on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental ® Boston.
Your day to day
POSITION OVERVIEW: In this role you will clean guest rooms and/or suites in a timely and thorough manner adhering to InterContinental Brand and Forbes Four-Star service standards to ensure total guest satisfaction.
DUTIES & RESPONSIBILITIES:
Clean and service assigned rooms or areas according to established standards. Procedures include making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, cleaning kitchenettes, room refrigerator, coffee maker, cups, glasses, etc. Replenish linen, supplies and amenities.
Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
Report to supervisor needed repairs or unsafe conditions.
Report all guest complaints to supervisors, take care of any special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May have turndown duties.
Assist with other duties as assigned.
What we need from you
QUALIFICATIONS: Basic reading, writing, and math skills. Must speak and comprehend English. Some previous housekeeping experience required.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
May be required to work late evenings, weekends, and/or holidays
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 75 pounds
Remain stationary for extended periods of time
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.