Beyondsoft Consulting Hardware Reproducibility Engineer in Boise, Idaho

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

The Hardware Reproducibility Engineer is part of a team focused on investigating top identified parts issues from the field. The engineer will install, test and analyze parts to reproduce customer field issues. These issues will then be given priority and cost savings. The hardware repro team assists in this analysis by initially processing parts returned, reproducing customer complaints and building failure analysis breakdown summary for priority focus. Customer interaction is usually limited, so all avenues are explored to facilitate a solution. Issues are usually more hardware intensive but firmware interaction and hardware timing with firmware is still considered.

  • Utilize information, duration and exploratory methods to reproduce original customer complaint and if possible specific failing mechanism.

  • Ad hoc reporting support and analysis, as needed.

  • Assist in analyzing initial warranty group data and relevant feedback in reproducibility of future hardware returns.

  • Track down customer information or relevant data for return parts leading to root cause solution.

  • Capture full unit/part return data and build final failure and part reproducibility breakdowns for Product Engineer and Program Managers.

  • Assist in hardware teardowns and identifying specific component failures/captures when requested by CPE engineers.

  • Test hardware countermeasure proposals when applicable.

  • Track all hardware both onsite and offsite for shipping or recall processing

  • Develop tools and systems to organize return data so that priority focus can take shape.

  • LaserJet product knowledge and Printer hardware/configuration background

  • Spreadsheet / data tracking / shipping

  • Ability for data/case analysis & mining

  • Base Scripting / Tools desired

  • Printer testing background desired

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

ID: 2018-5548

External Company URL: http://beyondsoft.com/

Street: 11311 Chinden Blvd.