SALESFORCECOM INC Heroku Platform Support Engineer in Bellevue, Washington

Company Job ID-JR22190-Bellevue Job Details Are you a software engineer passionate about web apps and related open source projects? Do you get a serious kick out of tracking down hard-to-pinpoint issues and solving problems for customers? If so, we'd like to talk to you about joining our support team at Heroku. Responsibilities Heroku takes a heavy engineering driven approach to support. Our team of support engineers intimately understand cloud application architecture and common issues putting them in a unique position to build customer facing diagnostic tools. While you will be developing and improving our documentation and participating in forums and discussions, you will also be a key person: Building customer facing tools and applications Building and maintaining support's internal tools Developing sample applications Providing feedback to our product teams Primary Responsibilities Heroku's customers are deploying some of the coolest and most innovative web applications today. Your primary responsibility will be supporting them by: Developing resolutions to the root causes of common customer problems. Monitoring and addressing customer tickets to understand common issues. Updating documentation to help our customers better understand our platform. Additional Responsibilities Periodically, you will be required to be on-call for critical support issues opened by our top customers. Assist in development of internal support tools and interfaces. Handle customer-facing communication of platform incidents. Communicate customer issues to other internal teams. Over time, become an expert in specific product areas to be able to address and champion these issues directly. Experience You should have experience as a software engineer and/or white-box tester Be passionate about helping real customers solve real problems Have a strong background in web application development using technologies such as Python/Django, Ruby/Rails, Javascript/NodeJS Relational databases such as PostgreSQL or MySQL NoSQL technologies like memcached, Redis, or MongoDB Be a well-organized and effective communicator of technical concepts Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.