State of Maine, Bureau of Human Resources Emergency Communications Specialist - Bangor in Bangor, Maine

Emergency Communications Specialist - Bangor

Bangor, Maine, United States


Opening Date: September 10, 2018

Closing Date: September 21, 2018

Job Class Code: 8600BGR

Pay Grade: 19

Salary: $1238.40-1292.00-1346.40-1402.40-1473.60-1529.60-1592.00-1654.40 plus 15% stipend Biweekly

Department: Public Safety - Bureau of Emergency Communications, Bangor

JOB DESCRIPTION: This is support service work specializing in emergency dispatch functions. In the Department of Public Safety, this position is accountable for independently providing a communications link between law enforcement, emergency services and the public having statewide and nationwide impact. This position is on a rotating scheduled for 24/7 coverage to include weekends, holidays, evening shift and/or night shift


  • Operating, monitoring, and maintaining various complex communications equipment including: radio communications system, computer aided dispatch, computerized enhanced 911 system, Law Enforcement WAN, TDD, NAWAS, EAS etc.

  • Formulating strategies to expedite resolution of emergency and non-emergency situations in an environment where only limited standardization exists.

  • Conducting independent research and provides confidential information on matters such as: criminal history, wanted persons, stolen property, motor vehicle data, and restricted law enforcement information to appropriate personnel

  • Coordinating emergency and specialized personnel mobilization efforts when situations occur such as: aircraft down, disaster protocols, bomb threats, hostage situations, search and rescue operations, suspicious deaths, etc.


Knowledge of and the ability to operate, monitor, and maintain complex communications equipment

Knowledge of terminology, coding, symbols, and abbreviations used in radio communications

Knowledge of and the ability to interpret and apply state and federal laws, statutes, regulations, and procedural guidelines relating to law enforcement

Knowledge of CPR and principles relating to Emergency Medical Dispatch

Knowledge of and ability to access both State and Federal Wide Area Computer Networks

Ability to make timely and accurate decisions under stressful and time-sensitive conditions

Ability to handle several enhanced 911 calls simultaneously

Ability to detect discrepancies within agency databases and implement trouble reporting and/or service calls

Ability to document all incidents on a Computer Aided Dispatch System (CAD)

Ability to prioritize incidents

Ability to perform duties with a minimum of supervision

MINIMUM REQUIREMENTS: One year of education, training, and/or experience in radio dispatch communications -OR- one year of law enforcement/public safety experience requiring the use of radio telecommunications equipment -OR- one year of work experience involving a high level of public contact, customer service, or customer relations activities which required the use of radio telecommunications equipment. Education, training, and/or experience must be within the last 5 years (from date of application) to qualify.

Any selected candidate must be able to pass a background check and a polygraph before qualifying for the position

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS: (These must be met by all employees prior to attaining permanent status in this class).

Certification as a Maine State Police Terminal Operator.

Certification as an Emergency Medical Dispatcher (inherent in this certification is completion of approved CPR training).

Certification Emergency Services Communications Bureau Enhanced 911


The value of State’s share of Employee’s Retirement: 15.37% of pay for Bargaining Unit positions

The value of State-paid Dental Insurance: $13.13 biweekly. The value* of State-paid Health Insurance:

Level 3: 90% State Contribution (employee pays: 10%): $400.21 biweekly

If you need to complete a paper application, please contact

Maine State Government is an Equal Opportunity/Affirmative Action employer. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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