General Dynamics Information Technology Customer Support Supervisor - Disaster Relief - (Bilinguals encouraged to apply) in Arlington, Virginia

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Public Trust

Job Family:

Administrative Services

Job Description:

General Dynamics Information Technology desires to hire a Customer Support Supervisor to motivate, coach, and develop a team of call center professionals. Customer Support Supervisors at General Dynamics are given the opportunity to hone their leadership skills and develop their problem-solving abilities in an exciting high-energy environment while supporting a large federal government contract. Successful candidates possess the ability to maintain focus on client and operational goals while ensuring customer satisfaction. Among other duties as needed, Customer Support Supervisors also provide administrative support to assist with the management of our day-to-day operations and are expected to attend management meetings, prepare and give presentations to General Dynamics leadership, and assist human resources by interviewing prospective candidates and employing personnel management methods. If you enjoy motivating others by facilitating teamwork and providing performance-based feedback, you will find this role to be both rewarding and challenging.

Due to ever-changing environmental factors related to disaster recovery, all candidates must have flexible work hours and be willing to work a variety of shifts.

REQUIRED

High school diploma or equivalent

• Four or more years of customer service experience

• Experience working with organizational functions and personnel

• Experience working with computer software and telephone technology

• Experience working with help desk software

• Must be a US Citizen

PREFERRED

Spanish/English bilinguals encouraged to apply

Bachelor's degree in Business or related field preferred

• Call Center Management experience HIGHLY preferred

• Excellent business and analytical problem solving skills

• Strong communication skills

• Ability to work independently

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VA Arlington - 1200 S Hayes St (VAS033)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.