Land O' Lakes Customer Account Specialist in Arden Hills, Minnesota
This role is part of our WinField United business that provides crop inputs and insights to farmers through our network of independent ag retailers. Through our leadership expertise, high quality products, rich data and innovative ag technology, we strive to help the retailers and farmers they serve intelligently advance agriculture and help farmers win in every field around the world.
We're hiring a Customer Account Specialist to join our Winfield United operations team. In this role you will provide customer support in resolving issues, providing training and ensuring a positive customer experience. This role will provide internal and external business partners the customer’s perspective and feedback to improve processes and the way we do business.
Your responsibilities include:
Customer Support: - Provide frontline support for customers by answering phone calls and emails, providing information on products, services and procedures, and conducting on the spot training for Winfield United tools and applications - Develop, organize and lead customer focused training sessions for Winfield United tools and applications (i.e. Connect3, GSR, prepay application management, invoice process, etc) - Responsible to investigate, analyze, troubleshoot and resolve customer problems - Builds and maintains relationships with sales staff and assigned customers to understand and serve their needs - Setup and maintenance of user access for multiple tools and applications - Work with vended partners to mitigate customer issues - Support data accuracy for Grower Maintenance, Seller Maintenance and JDE customer records - Maintain seed dealer agreements and subscription contracts - Identify customer pain points and escalate as needed
Internal Collaboration: - Work cross-functionally with internal departments to improve the customer experience and identify and fix root causes - Implement and execute customer facing processes provided by internal business partners - Provide subject matter expertise related to user access, customer records and data, grower seed reporting, invoice processing, etc.
Process Management: - Identify and implement process improvements that will enhance customer productivity and effectiveness - Ensure appropriate processes are in place, documented and communicated appropriately to stakeholders
Education/experience/skills required: - High School Diploma or GED - 2 years' experience in customer, service, operations or accounting - Working knowledge of process, data and system best practices - Ability to work with and communicate across all levels of the organization - Strong decision making, problem solving and communication skills
Preferred Education: - Bachelor’s degree
EOE M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.
Primary Location: US-Minnesota-Arden Hills
Job Function: Customer Service
Job Type: Experienced
Job Posting: Sep 13, 2018
Req ID: R-4793