AT&T | Spring Mobile Full Time Retail Sales Consultant in Apple Valley, Minnesota

SUMMARY The Spring Mobile Full-time Entertainment Consultant is required to diligently execute all duties described below. The Full-Time Entertainment Consultant s primary role is to be the top sales performer in the store. The Full-Time Entertainment Consultant position is a critical role in the company, and requires the execution of the Extraordinary Sales Experience , 5 Key Behaviors, Sales High 5 Metrics, and Company Mission and Values. Working with general supervision, the Full-Time Entertainment Consultant helps to oversee the delivery of consistently outstanding customer service experiences based upon Spring Mobile s competitive advantages within the wireless mobile industry: simplicity, convenience, and exceptional service during and following every sale. The Spring Mobile Full-time Entertainment Consultant s passion for the benefits of the Spring Mobile brand is expressed in many ways: ensuring products and services a re easy to see, understand and to buy; demonstrating a sincere interest in every customer s unique needs by asking open -ended questions; offering relevant product and service recommendations, providing a clean, organized environment in which to shop; and providing every customer with the confidence needed to close the sales; and finally, developing other Advisor s capability in all of these areas. This role functions in a supervisory capacity in the Store Manager s absence. Full-time Entertainment Consultant will interact with a supervisor as frequently or infrequently as needed by either during each work period. Many non-routine activities may be undertaken without the Store Manager s prior approval. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* * Model the behaviors expected of all Spring Mobile associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity * Manage relationships in a manner acceptable to others and to the organization * Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible * Provide Store Manager with hiring recommendations although principal hiring responsibility is the Store Manager s. * Actively develop the capability of others on the store team through timely, behavior-based coaching and training. * Serve as a skilled go to person with customer service questions and issues that require e scalation. * Open and close the store as needed during the Store Manager s absence. * Provide the Store Manager with consultative support on performance issues, which may include helping to prepare or deliver performance improvement discussions. * Assist with the administrative functions related to scheduling, including responding effectively to absenteeism * Greet customers when they arrive and reengage them on the sales floor as often as needed to ensure they feel uniquely welcome and valued. * Identify customer needs by asking probing questions, making suggestions, answering questions/objections, and then asking for sales. * Prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, outside of the cash wrap area, to assist them. * Answer phone calls promptly, courteously and professionally. * Champion Spring Mobile s compet itive advantages- simplicity, convenience, and post-sales support- to every customer. * Ensure customers have the wireless plan that works best for the way they plan will use it. * Respond to customer concerns quickly, effectively and courteously. Request management support as needed to ensure that every customer and recommends Spring Mobile to others. * Show professionalism and enthusiasm by working will with others- deliver great team results. * Recognize potential theft/loss situations and provide personal customer service to deter theft. * Assis