CVS Health Pharmacy Technician - Customer Service in Whippany, New Jersey
More information about this job
Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution by providing exceptional customer service support.
Schedule: Sundays 10:00AM-3:00PM and M-F 11:30AM-7:00PM (total of 40 hours per week)
Triage customer service requests by department, urgency, and information/response required.
Resolve customer complaints, issues and concerns.
Research questions, issues, and concerns as directed by management
Answer incoming customer calls
Prioritize and respond appropriately
Direct to appropriate team member to ensure best service possible
Obtain information, explain available products or services
Respond to inquiries
Collect, prioritize and sort incoming faxes to the appropriate department/area.
Review orders for completeness and fax back orders to customers as needed.
Initiate non-discretionary calls to facilities.
Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of Resident Log information, as needed.
Create and maintain accurate customer records.
Maintain required documentation for tracking and researching orders.
Communicate with pharmacy field staff via email, phone or fax regarding patient changes received from facilities.
Understand Medicare Policy and Co-Pay requirements/guidelines.
Coordinate/manage “STAT” order process (check e-kit stock list and fax back to customer)
Assist team members/department as needed in order to meet workflow deadlines and/or complete miscellaneous projects.
Assist with training of new hires.
Follow all applicable government regulations including HIPAA.
Other duties as assigned; Job duties may vary by location.
High School diploma or equivalent
Pharmacy order entry experience
Long term care pharmacy experience
Strong interpersonal skills and well-developed verbal and written communication skills
Ability to work independently, meet deadlines and be flexible
Good math and analytical skills
Ability to interpret information
Ability to maintain composure on phone when handling customer calls
Ability to read, write, speak and understand English
Excellent organization skills and detail oriented
Licensed/registered pharmacy technician or as required by state law
Minimum of six months to one year customer service experience
Previous experience as a pharmacy technician and/or medical records/data entry technician
Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.
Equal Opportunity Employer: Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com
What We Do
Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
Commitment at Every Level
A large part of Omnicare's success derives from a commitment, at every level, to the welfare of each individual we serve. Each day, our employees consider how their work can improve the quality of life of residents and patients. Omnicare is truly a health care company, working to improve the health and quality of life for everyone we touch.
Requisition ID 2016-22055
Position Type Regular Full-Time
Job Locations US - NJ - Whippany
Category Pharmacy Technician