CVS Health Pharmacy Technician - Customer Service in Whippany, New Jersey

More information about this job

Overview

Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution by providing exceptional customer service support.

Schedule: Sundays 10:00AM-3:00PM and M-F 11:30AM-7:00PM (total of 40 hours per week)

Responsibilities

  • Triage customer service requests by department, urgency, and information/response required.

  • Resolve customer complaints, issues and concerns.

  • Research questions, issues, and concerns as directed by management

  • Answer incoming customer calls

  • Prioritize and respond appropriately

  • Direct to appropriate team member to ensure best service possible

  • Obtain information, explain available products or services

  • Respond to inquiries

  • Collect, prioritize and sort incoming faxes to the appropriate department/area.

  • Review orders for completeness and fax back orders to customers as needed.

  • Initiate non-discretionary calls to facilities.

  • Contact customer accounts according to call schedule to obtain updated patient information, and verify accuracy of Resident Log information, as needed.

  • Create and maintain accurate customer records.

  • Maintain required documentation for tracking and researching orders.

  • Communicate with pharmacy field staff via email, phone or fax regarding patient changes received from facilities.

  • Understand Medicare Policy and Co-Pay requirements/guidelines.

  • Coordinate/manage “STAT” order process (check e-kit stock list and fax back to customer)

  • Assist team members/department as needed in order to meet workflow deadlines and/or complete miscellaneous projects.

  • Assist with training of new hires.

  • Follow all applicable government regulations including HIPAA.

  • Other duties as assigned; Job duties may vary by location.

Qualifications

Minimum (Required):

  • High School diploma or equivalent

  • Pharmacy order entry experience

  • Long term care pharmacy experience

  • Strong interpersonal skills and well-developed verbal and written communication skills

  • Ability to work independently, meet deadlines and be flexible

  • Good math and analytical skills

  • Ability to interpret information

  • Ability to maintain composure on phone when handling customer calls

  • Ability to read, write, speak and understand English

  • Excellent organization skills and detail oriented

Preferred:

  • Licensed/registered pharmacy technician or as required by state law

  • Minimum of six months to one year customer service experience

  • Previous experience as a pharmacy technician and/or medical records/data entry technician

Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Work Environment: Work in a climate-controlled, smoke-free internal environment.

Equal Opportunity Employer: Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.

EO/Minorities/Females/Disabled/Veterans

Business Overview

Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com

What We Do

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

Commitment at Every Level

A large part of Omnicare's success derives from a commitment, at every level, to the welfare of each individual we serve. Each day, our employees consider how their work can improve the quality of life of residents and patients. Omnicare is truly a health care company, working to improve the health and quality of life for everyone we touch.

Requisition ID 2016-22055

Position Type Regular Full-Time

Job Locations US - NJ - Whippany

Division LTC

Category Pharmacy Technician