Merck Associate Director, Shared Services in West Point, Pennsylvania

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

The Associate Director is the business unit manager for an Area (Department(s) or IPT).


  1. Has accountability for the performance and operations of a small manufacturing sub-segment with Plant Transfers to Inventory typically less than $25M;

  2. Second level manager typically with M1s as direct reports;

  3. Ensure that Area objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety;

  4. Tactical and strategic Area management, including collaboration with indirect staff;

  5. Promote the behaviors and principles that drive continuous improvement.


  1. Manages individual contributors (professional employees) and/or supervisors;

  2. Contributes to the performance and results of a department;

  3. dapts departmental plans and priorities to address resource and operational challenges;

  4. Provides technical guidance to employees, colleagues or clients;

  5. Anticipates and interprets client and/or customer needs to identify solutions;

  6. Applies management skills to align staff activities with department objectives;

  7. Identifies and resolves technical and operational problems; collaborates with peers to resolve problems that cross into inter-related units;

  8. Adapts and implements departmental plans and priorities based on division scorecard to address local business, service and operational challenges;

  9. Forecasts resource needs; manages allocated budget;

  10. Makes decisions – guided by policies and procedures – that impact the unit’s ability to meet performance objectives;

  11. Compliance - Responsible for creating and sustaining a culture that ensures that compliance (Safety, Environment, cGMP, etc.) are imperatives for the business. Responsible for establishing a Right First Time culture by reducing waste and constantly driving continuous improvement. Responsible to review and approve compliance documents, as per procedures or need.

  12. Supply - Lead Area daily walkthrough. Exercise independent judgment and decision making to ensure quality product is reliably produced while managing cost. Responsible for Area supply performance metrics (Schedule Adherence, Release on Time, Customer service performance, Product Lead Time, etc.).

  13. Continuous Improvement - Accountable for developing a Merck Production System (MPS) and continuous improvement culture while achieving MPS Targets and business results for the Area. Develop strategic initiatives related to the manufacturing process, equipment and human resources in support of long range operating plans. Report Area monthly metrics and any action plans to address gaps to the IPT Leadership team. Identify, prioritize, and champion improvement projects to improve process efficiency, cycle time, and yield, reduce process variability, and eliminate waste.

  14. Financial Stewardship – Responsible for development and management of the Area operating budget as defined with the profit plan. Accountable for meeting the operating budget and continuously reducing cost. Ensure members of the Area have business acumen and understand how they may impact business finances.

  15. People Management – Responsible for creating and sustaining a highly engaged workforce through utilization of Merck Leadership Behaviors and Inclusion. Provide coaching on professional development and career paths. Provide timely feedback and performance evaluations for direct reports after obtaining the relevant input and evaluation. Provide feedback and input on performance evaluations for indirect staff. Support IPT Talent Management.

Education Minimum Requirement:

  • Bachelor's Degree in Business Administration, Science, Engineering or another technical field

Required Experience and Skills:

  • Minimum (6) years’ experience in more than one functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain

  • Concurrently, minimum (2) years of line experience, with responsibility for direct reports

Preferred Experience and Skills:

  • Minimum of (2) years’ experience in relevant manufacturing or processing (aseptic/sterile, bulk, solid oral dosage, packaging, etc.)

  • Demonstrated knowledge of High Performing Organization tools and methodology, including MPS/lean processing

  • Demonstrated ability to create an engaged workforce using Inclusion as the How

  • Demonstrated experience of interacting with site, divisional or regulatory audits

  • Demonstrated success with Talent Management

Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. If you need an accommodation for the application process please email us at

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster at

EEOC GINA Supplement​ at

Job Manuf./Operations Generic

Title: Associate Director, Shared Services

Primary Location: NA-US-PA-West Point

Requisition ID: MAN003878