Premise Health Director of Client Operations in West Lafayette, Indiana

Requisition Number

16-2399

Title

Director of Client Operations

Job Status

Full-Time (FT)

City

West Lafayette

State

IN

Site Location

Premise Health - Corporate - Brentwood, TN (94200)

Description

We have an opening for a

Director of Client Operations to work at our employer health center located in

West Lafayette, IN!

Would consider remote candidate willing to travel

Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should

be about helping people get, stay and be well. That’s our mission and it’s the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company

serves more than 200 of the nation’s leading employers, including a significant number of the Fortune 1000.

PURPOSE OF THE POSITION

This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area.

Is a subject matter expert and provides expertise managing or mentoring Health Center Leadership staff.

ESSENTIAL JOB FUNCTIONS

  • Serves as main client contact to support retention and growth of business through concerted emphasis on client satisfaction, value added proposition, effective operations,and meeting client budgets.

  • Provides effective coaching and mentoring at the site level.

  • Manages site level supervisors.

  • In collaboration with finance, creates site budgets and the analysis and management of factors related to staffing, capacity, ROI, budget, margins, service offerings, and performancemetrics to ensure P & L oversight.

  • Demonstrates the ability to handle multiple lines of service and multiple clients.

  • Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategicmeetings as client needs dictate.

  • Coordinates and communicates across remote sites and shares best demonstrated practices with peers.

  • Implements processes and develops action plans to improve overall performance of individual sites, customer services issues and drives overall operational efficiency and complianceand customer service

  • Identifies and solves problems with an emphasis on developing proactive, productive approaches utilizing internal (corporate and regional) support functions.

  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.

  • May be asked to complete ad hoc projects.

  • Oversees the management of up to 15 remote centers with multiple lines of service.

  • Manages the relationship of up to 10 clients.

  • Manages a portfolio of $2M - $10M in Gross Annual Revenue

  • Manages up to 10 - 50 FTEs.

If you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing

the face and the place of the healthcare industry as we know it.

We are an equal opportunity employer.

Requirements

Education:

  • Bachelor’s degree in a related field or equivalent work experience

Experience:

  • 5+ years’ experience in a business environment or related industry, managing others

  • Experience managing remote teams

  • Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.

  • Experience in an Operations function desired

  • Prior budget and P&L responsibility desired

  • Demonstrated experience with medical information management systems

Knowledge and Skills:

  • Demonstrated process or efficiency management.

  • Strong Excel, PowerPoint, Word and Outlook skills required

  • Strong written, verbal and presentation skills required

  • Excellent demonstrated follow up skills & attention to detail

  • Ability to work both independently and as a team member

  • Strong relationship building skills

  • Ability to interact at all levels of the organization (both internal and external)

  • Demonstrated strong leadership skills

  • Demonstrated adaptability and ability to manage change

  • Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Work Environment:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of the job, the colleague will be required to meet the demands of the following requirements: sit, stand, talk and hear.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee may be exposed to fumes or airborne particles, virus, disease and infection. The employee may experience traumatic situations.

The employee may occasionally be exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually quiet.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling,

and stooping all day. The employee must frequently lift and/or move items over 20 pounds.

Other Duties:

  • May require 50%+ travel