Staples Service Delivery Coordinator, Full-Time, Mon - Fri - Sterling Heights, MI in Sterling Heights, Michigan
Primary Responsibilities • Provide clear direction, coordination and distribution of the in-house courier’s daily delivery route • Act as a liaison between the Furniture Installation Supervisor, Delivery Personnel, Sales Staff and Customer Service in order to guarantee prompt delivery to customers • Collaborate with the Furniture Installation Supervisor in the pursuit of operational and customer service excellence • Responsible to work with the team on problem resolution to maintain highest levels of customer satisfaction • Coordinate drivers and third party installers • Keep track of delivery signatures and reporting • Other duties as assigned
• High School Diploma or equivalent • Must be 18 or older • Demonstrated experience with Microsoft Word, Excel, AS 400 • Must have excellent customer service skills • Must work well under minimal supervision • Customer-service oriented • Works well in a team environment • Previous experience in a customer service roll as plus and must have computation/mathematical ability and reading comprehension • Knowledge of PC applications necessary including Outlook and basic PC knowledge • Eagerness and ability to learn, absorb new information quickly • Have the initiative to work with minimal instruction and direction • Good oral and written communication skills • Responsible and mature and possess a sense of urgency required to work in a deadline driven environment • Must have strong organizational and motivational skills and attention to detail • High degree of accuracy including follow-up
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work in a warehouse environment, which includes working throughout seasonal temperature variations • Use of proper safety procedures will eliminate any potential hazards; noise level in the work environment is usually moderate
About Us Staples Supply Chain and Logistics is recognized as one of the top supply chain organizations within North America. With an extensive fulfillment and delivery network providing services for three main business units, we are able to deliver customer orders next day to 98% of the U.S. population, not to mention or Distribution Centers supporting our Retail Stores. Our 10,000 Supply Chain & Logistics associates throughout North America continue to “make more happen” through the integration of people, process and technology. We sell more than 2 million SKUs and are continually adding more products for our customers. We continue to invest in our people, capabilities and technology to deliver “Every product our customers need, when they want it, where they want and how they want it.” Without a doubt, our Supply Chain differentiates us from our emerging competitors.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Title: Service Delivery Coordinator, Full-Time, Mon - Fri - Sterling Heights, MI
Location: MI-Sterling Heights
Requisition ID: 997959