PayPal Card & Bank Platform Analytics Director in San Jose, California

The Global Core Payments Business Unit is responsible for managing PayPal's $300B+ a year worldwide payment processing capabilities, its global network of financial and payment partners, and for ensuring an excellent payment experience for its customers.

We are looking for a seasoned Director or Senior Manager of Analytics (with 10+ years of relevant work experience) to lead a team of analysts that supports PayPal's Global Card & Bank Platforms. This position will play a key management role partnering with our internal Card & Bank Platform product teams. In addition, the role will set the direction and strategy for tracking and monitoring the KPI health metrics of our Card & Bank Platforms and identifying key opportunities for improvement. The position will be based in our PayPal San Jose office.

Key Responsibilities:

  • Manage and develop a team of analysts supporting PayPal's Card and Bank Platforms.

  • Define and own Card and Bank Platform Health KPI metric definitions

  • Track, measure, and report out all Card and Bank Platform Health global & regional KPI trends on a weekly basis. Also responsible for understanding/explaining drivers for major changes in these trends.

  • Create and own the plan to develop a robust reporting infrastructure to track and measure key Global Card and Bank Platform Health KPI's. Will also recommend on how best to prioritize and sequence investments in this area.

  • Responsible for the analytic opportunity sizing, launch performance tracking, and post launch impact analysis of global Card and Bank Platform initiatives.

  • Track and measure impact of Card and Bank Platform global customer experience issues.

  • Create and own the plan to develop a robust infrastructure to monitor, alert, diagnose, and remedy Card and Bank Platform customer experience issues. Will also recommend on how best to prioritize and sequence investments in this area.