Humana Humana Specialty Pharmacy - Sales Territory Manager in San Diego, California
Role:Humana Specialty Pharmacy – Sales Territory Manager Assignment:Humana Specialty Pharmacy Location(s):California (Sacramento, Los Angeles, San Diego)
Humana’s dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana’s Perfect Service® means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.
Assignment Capsule As a Territory Manager you will: implement best-in-class enrollment processes for providers and staff, creating a positive first impression of Humana’s Specialty Pharmacy and sharing the company’s value proposition. You will also manage provider relationships by instituting a strategic relationship management process to ensure that business outcomes meet or exceed expectations. Making the connection between services, products and customers is fundamental to business success. The Territory Manager contributes to Humana's business strategy by coordinating communication to the provider on new drug access, serving as a go-to person for issues and questions, and directing providers on the use of Humana's innovative health resources.
As part of growing the Humana Specialty Pharmacy business, the Territory Manager will make calls on targeted specialty physicians and other office personnel that prescribe specialty medications. They will be the voice of the customer to help drive any necessary internal operational changes based on customer need or competitive value.
He / She will manage key accounts so as to extend existing long-term business opportunities, and to cement customer loyalty as well as securing new business relationships with Humana providers. The Territory Manager will act as a liaison between the providers and pharmacy to effectively meet the needs of the members, partner with staff to proactively identify and resolve complex issues, and meet defined measurable success criteria to monitor individual progress toward departmental sales goals.
Have a strong understanding of the competitive environment, including Humana's marketplace, industry, competition and regulatory environment, as well as understanding of how the components of Humana's business model (i.e. strategy, finances, operations) interrelate to make Humana competitive in the marketplace. Understanding of Humana's business processes, systems, tools, regulations and structure and how they interrelate to provide products and services that create value for Humana customers, consumers and key stakeholders. Understanding of how the value we create for our customers, consumers and key stakeholders aligns with Humana's vision, business, culture, value proposition, brand promise and strategic imperatives.
Key Competencies * _Builds Trust_: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. * _Accountability_: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. * _Customer Focus_: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience. * _Executes for Results:_Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.
Role Essentials * Previous experience working in sales with documented success * Comprehensive knowledge of Microsoft Excel and Power Point * Strong communication skills, both verbal and written * Flexible, dynamic personality who works well in a team environment * Experience working in a healthcare setting and/or managed care environment * Must be comfortable with approx. 75% travel
Role Desirables * Experience with Pharmacy reporting or the Pharmaceutical industry * Self-motivation * Bachelor’s degree * Exposure to pharmaceutical contracting language * Specialty Pharmacy or Managed Care experience preferred
Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.
Title: Humana Specialty Pharmacy - Sales Territory Manager
Other Locations: US-CA-Oakland, US-CA-Los Angeles, US-CA-Palo Alto, US-CA-San Diego
Requisition ID: 169440