Wells Fargo Systems Support Analyst 3 in Saint Louis, Missouri

The Technology, Operational, Planning, & Support (TOPS) team within the Wealth and Investment Management Technology (WIMT) organization is searching for a Jr. level Systems Support Analyst who will provide tier 3 technical support on a vast range of applications that reside in SmartStation & Wisdom. This role will:

•Provide tier 3 application support for SmartStation/Wisdom applications

•Work assigned problem tickets to ensure incidents are resolved in a timely matter while meeting established enterprise PAC2000 SLA’s

•Engage and facilitate the resolution of production incidents in conjunction with our EACO partners and help streamline outage communications with our TC Service Management partners

•Conduct quality assurance testing post application and infrastructure changes on a needed basis

•Partner with application development teams to evaluate application incidents, track resolution path, and communicate end result to our customers

•Partner with Technology Connection to create support documentation and maintain existing documentation within the Open Text knowledgebase

•Participate in weekly on-call rotation for 24 x 7 support afterhours

Required Qualifications:

  • 3+ years of systems support analysis experience

Desired Qualifications:

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to work effectively, as well as independently, in a team environment

  • Ability to influence and collaborate at all internal organizational levels

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

  • PAC2000 experience

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Job Expectations:

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5297381&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.