Expert Global Solutions, Inc. Servicing Representative in SAINT JOSEPH, Missouri

Title: Servicing Representative

Location: UNITED STATES-MO-Saint Joseph

Job Number: 160006030

What is SST? Systems & Services Technologies, Inc. (SST), an Alorica Company, is the recognized leader in third-party receivable servicing. We provide end-to-end, customized servicing solutions across the credit spectrum (sub-prime, non/near prime and prime) for auto loans and leases, recreational vehicles, boats, motorcycles and power sports equipment, credit cards, signature loans, manufactured housing and other consumer receivables. Additionally, SST is the leading provider of back-up services on public and private securitizations and warehouse financings. Why Should I Work For SST? We offer employees the opportunity to build long-term careers, maintain a healthy work/life balance and work in a fun, supportive environment, all while developing valuable skills and experience servicing some of the most well-respected brands in the world.

Summary

Responsible for communicating with consumers on their serviced account, meeting monthly goals, and demonstrating strong communication skills.

Principal Responsibilities

Provide thorough account servicing to and communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to their past due status or other account related issues.

Provide thorough, efficient, and accurate account updates on computer files for each call made or received.

Demonstrate effective skiptracing techniques by validating or locating consumer contact information.

Counsel consumers to assist in finding funds to meet debt obligations.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

Knowledge, understanding, and compliance with SST policies and procedures.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management. Qualifications:

High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience desired.

Previous call center or collections experience preferred.

Basic computer skills.

Ability to maintain the highest level of confidentiality.

Excellent interpersonal, written, and oral communication skills.

Ability to work in a team fostered environment.

Ability to work in a multi-tasked environment.

Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. Job: Call Center Representatives