American Water Serviceperson OE39 in Sacramento, California
Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit www.amwater.com.
Under the supervision of the Operations Supervisor, responsible for distribution of water services to customers. Customer service duties include investigating customer complaints & inquiries, obtaining billing survey information, meter reading & initiating and terminating customer water services.
Interacts with customers in the field, when investigating customer inquiries and/or service leaks. Drives company vehicle. Provides on-call & emergency duty as needed. Maintains record keeping. Special projects & assignments as required.
Nature of Work
Requires daily walking and/or climbing on varied terrain. May require bending, stooping, kneeling & digging with equipment. Lifting up to 50lbs unaided may be required. Approximately 20-30% of the position is sedentary, either in the office or in a company vehicle. May require the physical ability to perform labor-intensive activities such as digging, moving equipment & working long hours in emergency situations.
Position has potential exposure to hazardous chemicals, & requires use of appropriate safety equipment. A substantial portion of the work is done outside with exposure to the elements; some potential exposure to poison oak, insects, reptiles & animals. May require working in trenches, tanks and/or elevated areas.
Position requires the ability to work with little direct on-site supervision. Team project work may be required.
This position requires a high school diploma, GED or equivalent. Basic knowledge of water system construction, distribution or plumbing background is desirable. Distribution Operator certification is desirable.
The position requires a valid California Class C Driver’s license with minimal moving violations. Requires ability to communicate verbally and in writing with internal & external customers, as well as the ability to accurately read and record meter readings & other related information and perform basic mathematical calculations.
Functional / Technical Skills
Learning on the Fly
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American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.