Vivint Field Service Strategic Coordinator in Provo, Utah

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JOB DESCRIPTION:

This position is one component of the oil that keeps the Field Service engine running smooth. It is for the self-driven and project-oriented of you out there.

You will use analytics, automation, and publishing to capture savings for a field of over 1,000 active technicians. You will make sense of millions of data points, highlight trends, and develop solutions for your team. You will meet with representatives of multiple departments such as: Supply Chain, Customer Care, Billing, Innovation, etc. With them you will integrate and implement your cost-savings initiatives.

To thrive as a Field Service Strategic Coordinator, you will need to constantly be asking yourself:

Is there a way to make this better? If so, how can I own that solution?

JOB RESPONSIBILITIES:

  • Generate, develop, and implement cost saving strategies for Field Service

  • Perform analysis of Field Service operations and inventory history

  • Formulate forecast models based on historical data and demand projections

  • Publish dashboards of metrics, reports, forecasts, solutions, etc.

  • Automate periodic reports, tools, and communications

  • Effectively report trends and upcoming issues to pertinent parties

  • Work across multiple teams to assist in their optimization strategies

  • Identify market, vendor, and internal solutions to operational issues

  • Assist in resolving logistical challenges as they arrive

  • Attend industry related conferences and communicate findings

REQUIRED SKILLS:

  • Mastery of Excel (Power Pivots, Power Query, VBA, Formulas, Solver, etc.)

  • Intermediate in SQL (Joins, Cases, Optimization, etc.)

  • Experience with Tableau Desktop (Dashboards, Story Boards, Publishing)

  • Knowledge of statistics (Regression, Distribution, Deviation, Z-Score, etc.)

  • Familiarity with Supply Chain Logistics (Lead Time, FIFO, Service Levels, etc.)

  • Self-motivated to handle long-term projects across multiple teams

  • Background with R, Python, HTML, or SAP are all plusses

REPORTING RELATIONSHIP:

  • Reports to Sr. Manager of Field Service Logistics

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit www.vivint.com.

To return to all job openings, visit http://www.vivint.com/company/careers