Randstad Technical Support Services Representative in Portland, Oregon
Technical Support Services Representative
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salary:$13 per hour
date posted:Wednesday, October 11, 2017
job type:Temp to Perm
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Our client in SE Portland (ranked 45 among large companies on ComputerWorld's top 100 best places to work in IT for 2016) is looking to fill multiple positions for their Internal Services Department.- The Ideal candidate will provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization.
The position pays $13.00/hr and is longer term temporary opportunity with temp-to-hire
As a Randstad employee we offer medical, dental, vision, 401k, and direct deposit
. Provide technical support via phones and/or other media, as required.
. Complete and document all calls in the form of service tickets through resolution.
. Escalate and monitor tickets through IS&S support layers to issue resolution.
. Dispatch vendors or division contacts as required for on-site repairs.
. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents.
. Communicate technical analysis and resolution through written documentation within knowledge base.
Working hours: Varies
- Strong customer service skills.
-- Professional written and verbal communication skills
-- Intermediate MS Office Suite skills
-- 2-3 years of Customer Service and/or technical support experience
-- Retail experience
- High School diploma or GED.
If you are interested in this position or other Randstad offerings, please email your resume to email@example.com
Or apply directly to this position at 503.790.9303
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.